{"id":709,"date":"2025-09-27T21:57:59","date_gmt":"2025-09-27T19:57:59","guid":{"rendered":"http:\/\/guiadeautodefensa.3androides.es\/?page_id=709"},"modified":"2026-01-29T15:14:35","modified_gmt":"2026-01-29T14:14:35","slug":"medios-de-transporte","status":"publish","type":"page","link":"https:\/\/www.cnse.es\/guia_autodefensa\/rutas\/medios-de-transporte\/","title":{"rendered":"Medios de transporte"},"content":{"rendered":"<div>\n<section class=\"main-title\">\n<h2>Ruta de medios de transporte<\/h2>\n<\/section>\n<\/div>\n<div>\n<section class=\"rutas uk-section uk-section-default\">\n<div class=\"uk-container\">\n<div class=\"uk-grid-match uk-child-width-1-2@m uk-flex-middle\" uk-grid>\n<div>\n        <!-- V\u00eddeo 2 --><\/p>\n<div class=\"uk-cover-container uk-border-rounded\">\n          <iframe src=\"https:\/\/www.youtube.com\/embed\/qcO60tdYBgU?si=fAc6mYXu0WaSh7ts\"\n            title=\"V\u00eddeo complementario\"\n            allowfullscreen\n            style=\"width:100%; aspect-ratio:16\/9; border:0;\"><\/iframe>\n        <\/div>\n<\/p><\/div>\n<div>\n<h3 class=\"uk-heading-small\">\u00cdndice<\/h3>\n<ul>\n<li><a href=\"#descargas\" class=\"uk-link-text\">Descargas<\/a><\/li>\n<li><a href=\"#vias-reclamacion\" class=\"uk-link-text\">V\u00edas de reclamaci\u00f3n<\/a><\/li>\n<li><a href=\"#direcciones-interes\" class=\"uk-link-text\">Direcciones de inter\u00e9s<\/a><\/li>\n<li><a href=\"#ruta-timeline\" class=\"uk-link-text\">Ruta<\/a><\/li>\n<li><a href=\"#normativa\" class=\"uk-link-text\">Normativa de referencia<\/a><\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<\/div>\n<div>\n<p><\/p>\n<section class=\"rutas uk-section uk-section-default\">\n<div class=\"uk-container\">\n<div id=\"descargas\">\n<h3 class=\"uk-heading-small uk-text-bold\">Descargas<\/h3>\n<p><\/p>\n<p><!-- Documento 1 --><\/p>\n<div class=\"uk-margin-bottom\">\n<p class=\"uk-text-bold\" style=\"color: #cc6e14;\">Reclamaci\u00f3n en aeropuertos<\/p>\n<div class=\"uk-flex uk-flex-wrap uk-flex-left uk-flex-middle uk-grid-small\" uk-grid>\n<div>\n      <button class=\"btn-ver\" onclick=\"togglePDF('pdf1', this)\"><br \/>\n        <i class=\"fas fa-eye\"><\/i> Ver documento<br \/>\n      <\/button>\n    <\/div>\n<div>\n      <a href=\"\/guia_autodefensa_produccion\/wp-content\/uploads\/2025\/09\/7_1_RECLAMACION_AEROPUERTO.docx\" download class=\"btn-descargar\"><br \/>\n        <i class=\"fas fa-download\"><\/i> Descargar<br \/>\n      <\/a>\n    <\/div>\n<\/p><\/div>\n<div id=\"pdf1\" class=\"uk-margin-top\" style=\"display: none;\">\n    <iframe loading=\"lazy\" src=\"\/guia_autodefensa_produccion\/wp-content\/uploads\/2025\/09\/7_1_RECLAMACION_AEROPUERTO.pdf\" width=\"100%\" height=\"600px\" style=\"border: 1px solid #ccc; border-radius: 8px;\"><\/iframe>\n  <\/div>\n<\/div>\n<p><!-- Documento 2 --><\/p>\n<div class=\"uk-margin-bottom\">\n<p class=\"uk-text-bold\" style=\"color: #cc6e14;\">Reclamaci\u00f3n por falta de accesibilidad en medios de transporte<\/p>\n<div class=\"uk-flex uk-flex-wrap uk-flex-left uk-flex-middle uk-grid-small\" uk-grid>\n<div>\n      <button class=\"btn-ver\" onclick=\"togglePDF('pdf2', this)\"><br \/>\n        <i class=\"fas fa-eye\"><\/i> Ver documento<br \/>\n      <\/button>\n    <\/div>\n<div>\n      <a href=\"\/guia_autodefensa_produccion\/wp-content\/uploads\/2025\/09\/7_2_RECLAMACION_ACCESIBILIDAD_TRANSPORTE.docx\" download class=\"btn-descargar\"><br \/>\n        <i class=\"fas fa-download\"><\/i> Descargar<br \/>\n      <\/a>\n    <\/div>\n<\/p><\/div>\n<div id=\"pdf2\" class=\"uk-margin-top\" style=\"display: none;\">\n    <iframe loading=\"lazy\" src=\"\/guia_autodefensa_produccion\/wp-content\/uploads\/2025\/09\/7_2_RECLAMACION_ACCESIBILIDAD_TRANSPORTE.pdf\" width=\"100%\" height=\"600px\" style=\"border: 1px solid #ccc; border-radius: 8px;\"><\/iframe>\n  <\/div>\n<\/div><\/div>\n<\/p><\/div>\n<\/section>\n<p><script>\n  function togglePDF(id, btn) {\n    const visor = document.getElementById(id);\n    const isHidden = visor.style.display === \"none\" || visor.style.display === \"\";<\/p>\n<p>    \/\/ Ocultar todos los visores abiertos\n    document.querySelectorAll('div[id^=\"pdf\"]').forEach(el => {\n      el.style.display = \"none\";\n    });<\/p>\n<p>    \/\/ Restaurar texto de todos los botones\n    document.querySelectorAll('button.btn-ver').forEach(b => {\n      b.innerHTML = '<i class=\"fas fa-eye\"><\/i> Ver documento';\n    });<\/p>\n<p>    if (isHidden) {\n      visor.style.display = \"block\";\n      btn.innerHTML = '<i class=\"fas fa-eye-slash\"><\/i> Ocultar documento';\n      window.scrollTo({\n        top: visor.offsetTop - 100,\n        behavior: 'smooth'\n      });\n    }\n  }\n<\/script><\/p>\n<\/div>\n<div>\n<p><\/p>\n<section class=\"rutas uk-section uk-section-default\">\n<div class=\"uk-container\">\n<div id=\"vias-reclamacion\">\n<h3 class=\"uk-heading-small\">V\u00edas de reclamaci\u00f3n<\/h3>\n<p><b>Se podr\u00e1 reclamar en los siguientes supuestos:<\/b><\/p>\n<ul class=\"uk-list\">\n<li>\n     Reclamaci\u00f3n por falta de accesibilidad.\n    <\/li>\n<li>\n      Reclamaci\u00f3n por trato discriminatorio por ser persona sorda o a la comunidad sorda en general.\n    <\/li>\n<\/ul>\n<p><b>Pudiendo hacerse  a trav\u00e9s de varias v\u00edas:<br \/>\n  <\/b><\/p>\n<ul class=\"uk-list uk-list-collapse\">\n<li style=\"list-style: none;\">\n    <i class=\"fas fa-check-square\" style=\"color: #f49915; margin-right: 10px;\"><\/i><br \/>\n   V\u00eda formal: por la web de la compa\u00f1\u00eda de autobuses, avi\u00f3n, trenes, etc.\n  <\/li>\n<li style=\"list-style: none;\">\n    <i class=\"fas fa-check-square\" style=\"color: #f49915; margin-right: 10px;\"><\/i><br \/>\n    V\u00eda presencial: acudiendo a la Oficina de Atenci\u00f3n al Cliente de la propia estaci\u00f3n o terminal.<\/li>\n<li style=\"list-style: none;\">\n    <i class=\"fas fa-check-square\" style=\"color: #f49915; margin-right: 10px;\"><\/i><br \/>\n    Por correo postal.\n      <\/li>\n<\/ul>\n<\/div><\/div>\n<\/section>\n<\/div>\n<div>\n<p><\/p>\n<section class=\"rutas uk-section uk-section-default\">\n<div class=\"uk-container\">\n<div id=\"direcciones-interes\">\n<h3 class=\"uk-heading-small\">Direcciones de inter\u00e9s<\/h3>\n<p><strong>RENFE:<\/strong> <a href=\"https:\/\/venta.renfe.com\/vol\/claimsMenu.do\" target=\"_blank\">Portal de Reclamaciones<\/a><\/p>\n<p><strong>Aeropuerto (AENA):<\/strong><\/p>\n<ul class=\"uk-list\">\n<li>\n          <a href=\"https:\/\/www.aena.es\/es\/pasajeros\/viajeros\/incidencias-en-tu-viaje.html\" target=\"_blank\">Informaci\u00f3n sobre reclamaciones<\/a>\n        <\/li>\n<li>\n          <a href=\"https:\/\/serviciostelematicos.aena.es\/es\/servicios-telematicos\/reclamaciones-y-sugerencias\/reclamaciones\/servicios-aeroportuarios.html\" target=\"_blank\"><br \/>\n            Reclamaciones, quejas y sugerencias<br \/>\n          <\/a>: para reclamaciones, quejas y sugerencias relacionadas con las instalaciones y servicios aeroportuarios facilitados por Aena.<br \/>\n          Si has tenido un problema con el servicio prestado por la compa\u00f1\u00eda a\u00e9rea, Aena carece de competencias para resolver este tipo de cuestiones,<br \/>\n          por lo que deber\u00e1s dirigirte a la compa\u00f1\u00eda mediante hojas de reclamaciones (en mostradores de informaci\u00f3n o venta de billetes) o en la web de la aerol\u00ednea.\n        <\/li>\n<\/ul>\n<p>\n          <strong>Wings To Claim:<\/strong> p\u00e1gina web accesible en lengua de signos espa\u00f1ola para reclamaciones ante compa\u00f1\u00edas a\u00e9reas:<br \/>\n          <a href=\"https:\/\/wingstoclaim.com\/es\" target=\"_blank\">enlace<\/a>\n        <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<\/div>\n<div>\n<p><\/p>\n<section class=\"rutas uk-section uk-section-default\">\n<div class=\"uk-container\">\n<div id=\"ruta-timeline\">\n<h3 class=\"uk-heading-small\">Ruta<\/h3>\n<p class=\"uk-text-center\"><b>Metro, trenes, aeropuertos, estaci\u00f3n de autobuses, etc.<\/b><\/p>\n<ul class=\"uk-flex uk-flex-column uk-grid-small uk-list\" style=\"list-style: none; padding: 0px 0 0 0;\" uk-grid>\n<p>        <!-- Paso 1 --><\/p>\n<li class=\"uk-width-1-1 uk-text-center\">\n<div class=\"uk-card uk-card-default uk-card-body uk-margin-bottom\">\n<h4>Atenci\u00f3n al cliente<\/h4>\n<p>En la misma estaci\u00f3n o terminal<\/p>\n<\/p><\/div>\n<div>\n            <span class=\"uk-icon-button\" style=\"background:#ffffff; margin-bottom:20px;\"><br \/>\n              <i class=\"fas fa-arrow-down\"><\/i><br \/>\n            <\/span>\n          <\/div>\n<\/li>\n<p>        <!-- Paso 2 --><\/p>\n<li class=\"uk-width-1-1 uk-text-center\">\n<div class=\"uk-card uk-card-default uk-card-body uk-margin-bottom\">\n<h4>A trav\u00e9s de la p\u00e1gina web<\/h4>\n<p class=\"uk-text-small\">\n              <a href=\"https:\/\/www.metromadrid.es\/es\/atencion-al-cliente\" target=\"_blank\">Metro Madrid<\/a><br \/>\n              <a href=\"https:\/\/www.tmb.cat\/es\/atencion-al-cliente\" target=\"_blank\">TMB (Barcelona)<\/a><br \/>\n              <a href=\"https:\/\/www.metrovalencia.es\/es\/atencion-al-cliente\/\" target=\"_blank\">Metrovalencia<\/a><br \/>\n              <a href=\"https:\/\/www.renfe.com\/es\/es\/ayuda\" target=\"_blank\">RENFE<\/a><br \/>\n              <a href=\"https:\/\/serviciostelematicos.aena.es\/es\/servicios-telematicos\/reclamaciones-y-sugerencias\/reclamaciones\/servicios-aeroportuarios.html\" target=\"_blank\">Aeropuertos (AENA)<\/a>\n            <\/p>\n<\/p><\/div>\n<div>\n            <span class=\"uk-icon-button\" style=\"background:#ffffff; margin-bottom:20px;\"><br \/>\n              <i class=\"fas fa-arrow-down\"><\/i><br \/>\n            <\/span>\n          <\/div>\n<\/li>\n<p>        <!-- Paso 3 --><\/p>\n<li class=\"uk-width-1-1 uk-text-center\">\n<div class=\"uk-card uk-card-default uk-card-body uk-margin-bottom\">\n<h4>Por correo postal<\/h4>\n<\/p><\/div>\n<div>\n            <span class=\"uk-icon-button\" style=\"background:#ffffff;\"><br \/>\n              <i class=\"fas fa-flag\"><\/i><br \/>\n            <\/span>\n          <\/div>\n<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<\/section>\n<\/div>\n<div>\n<p><\/p>\n<section class=\"rutas uk-section uk-section-default\">\n<div class=\"uk-container\" id=\"normativa\">\n<h3 class=\"uk-heading-small\">Normativa de referencia<\/h3>\n<p>    <!-- Marco general --><\/p>\n<h4 class=\"uk-text-bold uk-text-left uk-background-muted\">Marco general<\/h4>\n<ul class=\"uk-list uk-list-divider uk-margin-top\" style=\"list-style:none; padding-left:0;\">\n<li class=\"uk-flex uk-flex-middle\">\n        <span class=\"uk-margin-small-right\" style=\"color:#f5a623;\"><i class=\"fas fa-check-square\"><\/i><\/span><br \/>\n        Convenci\u00f3n sobre los Derechos de las Personas con Discapacidad (art\u00edculo 9)\n      <\/li>\n<li class=\"uk-flex uk-flex-middle\">\n        <span class=\"uk-margin-small-right\" style=\"color:#f5a623;\"><i class=\"fas fa-check-square\"><\/i><\/span><br \/>\n        Ley General de derechos de las personas con discapacidad y de su inclusi\u00f3n social (art\u00edculo 27)\n      <\/li>\n<li class=\"uk-flex uk-flex-middle\">\n        <span class=\"uk-margin-small-right\" style=\"color:#f5a623;\"><i class=\"fas fa-check-square\"><\/i><\/span><br \/>\n        Ley 27\/2007, de 23 de octubre, por la que se reconocen las lenguas de signos espa\u00f1olas y se regulan los medios de apoyo a la comunicaci\u00f3n oral de las personas sordas, con discapacidad auditiva y sordociegas (art\u00edculos 11, 12)\n      <\/li>\n<li class=\"uk-flex uk-flex-middle\">\n        <span class=\"uk-margin-small-right\" style=\"color:#f5a623;\"><i class=\"fas fa-check-square\"><\/i><\/span><br \/>\n        Reglamento de las condiciones de utilizaci\u00f3n de la lengua de signos espa\u00f1ola y de los medios de apoyo a la comunicaci\u00f3n oral para las personas sordas, con discapacidad auditiva y sordociegas (art\u00edculos 13, 21)\n      <\/li>\n<\/ul>\n<p>    <!-- Marco espec\u00edfico --><\/p>\n<h4 class=\"uk-text-bold uk-text-left uk-background-muted\">Marco espec\u00edfico \u2013 TRANSPORTE<\/h4>\n<ul class=\"uk-list uk-list-divider uk-margin-top\" style=\"list-style:none; padding-left:0;\">\n<li class=\"uk-flex uk-flex-middle\">\n        <span class=\"uk-margin-small-right\" style=\"color:#f5a623;\"><i class=\"fas fa-check-square\"><\/i><\/span><br \/>\n        Reglamento (CE) n\u00ba 1107\/2006 del Parlamento Europeo y del Consejo, de 5 de julio de 2006, sobre los derechos de las personas con discapacidad o movilidad reducida en el transporte a\u00e9reo\n      <\/li>\n<li class=\"uk-flex uk-flex-middle\">\n        <span class=\"uk-margin-small-right\" style=\"color:#f5a623;\"><i class=\"fas fa-check-square\"><\/i><\/span><br \/>\n        Real Decreto 1544\/2007, de 23 de noviembre, por el que se regulan las condiciones b\u00e1sicas de accesibilidad y no discriminaci\u00f3n para el acceso y utilizaci\u00f3n de los modos de transporte para personas con discapacidad\n      <\/li>\n<\/ul><\/div>\n<\/section>\n<\/div>\n<div>\n<div class=\"buttons\">\n  <a href=\"\/guia_autodefensa_produccion\/rutas\" style=\"color: #005660; background: #fee530; display: inline-flex; align-items: center; gap: 0.5rem; font-weight: 600; text-decoration: none;\"><br \/>\n    <i class=\"fas fa-flag\"><\/i><br \/>\n    Volver a rutas<br \/>\n  <\/a>\n<\/div>\n<\/div>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding\":\"none\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"html\",\"props\":{\"content\":\"\n\n<section class=\\\"main-title\\\">\\n    \n\n<h2>Ruta de medios de transporte<\\\/h2>\\n<\\\/section>\"}}]}]}],\"name\":\"T\\u00cdTULO MEDIOS DE TRANSPORTE\"},{\"type\":\"section\",\"props\":{\"animation\":\"slide-bottom-medium\",\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"html\",\"props\":{\"content\":\"\n\n<section class=\\\"rutas uk-section uk-section-default\\\">\\n  \n\n<div class=\\\"uk-container\\\">\\n\\n    \n\n<div class=\\\"uk-grid-match uk-child-width-1-2@m uk-flex-middle\\\" uk-grid>\\n      \n\n<div>\\n        <!-- V\\u00eddeo 2 -->\\n        <\/p>\n<div class=\\\"uk-cover-container uk-border-rounded\\\">\\n          <iframe src=\\\"https:\\\/\\\/www.youtube.com\\\/embed\\\/qcO60tdYBgU?si=fAc6mYXu0WaSh7ts\\\"\\n            title=\\\"V\\u00eddeo complementario\\\"\\n            allowfullscreen\\n            style=\\\"width:100%; aspect-ratio:16\\\/9; border:0;\\\"><\\\/iframe>\\n        <\\\/div>\\n      <\\\/div>\\n\\n      <\/p>\n<div>\\n        <\/p>\n<h3 class=\\\"uk-heading-small\\\">\\u00cdndice<\\\/h3>\\n        <\/p>\n<ul>\\n          <\/p>\n<li><a href=\\\"#descargas\\\" class=\\\"uk-link-text\\\">Descargas<\\\/a><\\\/li>\\n\n<li><a href=\\\"#vias-reclamacion\\\" class=\\\"uk-link-text\\\">V\\u00edas de reclamaci\\u00f3n<\\\/a><\\\/li>\\n\n<li><a href=\\\"#direcciones-interes\\\" class=\\\"uk-link-text\\\">Direcciones de inter\\u00e9s<\\\/a><\\\/li>\\n\n<li><a href=\\\"#ruta-timeline\\\" class=\\\"uk-link-text\\\">Ruta<\\\/a><\\\/li>\\n\n<li><a href=\\\"#normativa\\\" class=\\\"uk-link-text\\\">Normativa de referencia<\\\/a><\\\/li>\\n        <\\\/ul>\\n      <\\\/div>\\n    <\\\/div>\\n\\n  <\\\/div>\\n<\\\/section>\\n\u00bb},\u00bbname\u00bb:\u00bbVIDEO + INDICE\u00bb},{\u00abtype\u00bb:\u00bbhtml\u00bb,\u00bbprops\u00bb:{\u00abcontent\u00bb:\u00bb<br \/>\\n<br \/>\n<section class=\\\"rutas uk-section uk-section-default\\\">\\n  <\/p>\n<div class=\\\"uk-container\\\">\\n      <\/p>\n<div id=\\\"descargas\\\">\\n\\n      <\/p>\n<h3 class=\\\"uk-heading-small uk-text-bold\\\">Descargas<\\\/h3>\\n          <br \/>\\n\\n<!-- Documento 1 -->\\n<\/p>\n<div class=\\\"uk-margin-bottom\\\">\\n  <\/p>\n<p class=\\\"uk-text-bold\\\" style=\\\"color: #cc6e14;\\\">Reclamaci\\u00f3n en aeropuertos<\\\/p>\\n  <\/p>\n<div class=\\\"uk-flex uk-flex-wrap uk-flex-left uk-flex-middle uk-grid-small\\\" uk-grid>\\n    <\/p>\n<div>\\n      <button class=\\\"btn-ver\\\" onclick=\\\"togglePDF('pdf1', this)\\\">\\n        <i class=\\\"fas fa-eye\\\"><\\\/i> Ver documento\\n      <\\\/button>\\n    <\\\/div>\\n    <\/p>\n<div>\\n      <a href=\\\"wp-content\\\/uploads\\\/2025\\\/09\\\/7_1_RECLAMACION_AEROPUERTO.docx\\\" download class=\\\"btn-descargar\\\">\\n        <i class=\\\"fas fa-download\\\"><\\\/i> Descargar\\n      <\\\/a>\\n    <\\\/div>\\n  <\\\/div>\\n  <\/p>\n<div id=\\\"pdf1\\\" class=\\\"uk-margin-top\\\" style=\\\"display: none;\\\">\\n    <iframe src=\\\"wp-content\\\/uploads\\\/2025\\\/09\\\/7_1_RECLAMACION_AEROPUERTO.pdf\\\" width=\\\"100%\\\" height=\\\"600px\\\" style=\\\"border: 1px solid #ccc; border-radius: 8px;\\\"><\\\/iframe>\\n  <\\\/div>\\n<\\\/div>\\n\\n<!-- Documento 2 -->\\n<\/p>\n<div class=\\\"uk-margin-bottom\\\">\\n  <\/p>\n<p class=\\\"uk-text-bold\\\" style=\\\"color: #cc6e14;\\\">Reclamaci\\u00f3n por falta de accesibilidad en medios de transporte<\\\/p>\\n  <\/p>\n<div class=\\\"uk-flex uk-flex-wrap uk-flex-left uk-flex-middle uk-grid-small\\\" uk-grid>\\n    <\/p>\n<div>\\n      <button class=\\\"btn-ver\\\" onclick=\\\"togglePDF('pdf2', this)\\\">\\n        <i class=\\\"fas fa-eye\\\"><\\\/i> Ver documento\\n      <\\\/button>\\n    <\\\/div>\\n    <\/p>\n<div>\\n      <a href=\\\"wp-content\\\/uploads\\\/2025\\\/09\\\/7_2_RECLAMACION_ACCESIBILIDAD_TRANSPORTE.docx\\\" download class=\\\"btn-descargar\\\">\\n        <i class=\\\"fas fa-download\\\"><\\\/i> Descargar\\n      <\\\/a>\\n    <\\\/div>\\n  <\\\/div>\\n  <\/p>\n<div id=\\\"pdf2\\\" class=\\\"uk-margin-top\\\" style=\\\"display: none;\\\">\\n    <iframe src=\\\"wp-content\\\/uploads\\\/2025\\\/09\\\/7_2_RECLAMACION_ACCESIBILIDAD_TRANSPORTE.pdf\\\" width=\\\"100%\\\" height=\\\"600px\\\" style=\\\"border: 1px solid #ccc; border-radius: 8px;\\\"><\\\/iframe>\\n  <\\\/div>\\n<\\\/div>\\n <\\\/div>\\n          \\n  <\\\/div>\\n<\\\/section>\\n\\n<script>\\n  function togglePDF(id, btn) {\\n    const visor = document.getElementById(id);\\n    const isHidden = visor.style.display === \\\"none\\\" || visor.style.display === \\\"\\\";\\n\\n    \\\/\\\/ Ocultar todos los visores abiertos\\n    document.querySelectorAll('div[id^=\\\"pdf\\\"]').forEach(el => {\\n      el.style.display = \\\"none\\\";\\n    });\\n\\n    \\\/\\\/ Restaurar texto de todos los botones\\n    document.querySelectorAll('button.btn-ver').forEach(b => {\\n      b.innerHTML = '<i class=\\\"fas fa-eye\\\"><\\\/i> Ver documento';\\n    });\\n\\n    if (isHidden) {\\n      visor.style.display = \\\"block\\\";\\n      btn.innerHTML = '<i class=\\\"fas fa-eye-slash\\\"><\\\/i> Ocultar documento';\\n      window.scrollTo({\\n        top: visor.offsetTop - 100,\\n        behavior: 'smooth'\\n      });\\n    }\\n  }\\n<\\\/script>\\n\",\"css\":\".uk-margin-bottom {\\n    border-bottom: 1px solid #dfdfdf;\\n    padding-bottom: 30px;\\n}\"},\"name\":\"DESCARGAS\"},{\"type\":\"html\",\"props\":{\"content\":\"<br \/>\\n<\/p>\n<section class=\\\"rutas uk-section uk-section-default\\\">\\n  <\/p>\n<div class=\\\"uk-container\\\">\\n    <\/p>\n<div id=\\\"vias-reclamacion\\\">\\n  <\/p>\n<h3 class=\\\"uk-heading-small\\\">V\\u00edas de reclamaci\\u00f3n<\\\/h3>\\n\\n  <\/p>\n<p><b>Se podr\\u00e1 reclamar en los siguientes supuestos:<\\\/b><\\\/p>\\n\\n  <\/p>\n<ul class=\\\"uk-list\\\">\\n    <\/p>\n<li>\\n     Reclamaci\\u00f3n por falta de accesibilidad.\\n    <\\\/li>\\n\n<li>\\n      Reclamaci\\u00f3n por trato discriminatorio por ser persona sorda o a la comunidad sorda en general.\\n    <\\\/li>\\n  <\\\/ul>\\n\\n\n<p><b>Pudiendo hacerse  a trav\\u00e9s de varias v\\u00edas:\\n  <\\\/b><\\\/p>\\n\\n<\/p>\n<ul class=\\\"uk-list uk-list-collapse\\\">\\n\\n  <\/p>\n<li style=\\\"list-style: none;\\\">\\n    <i class=\\\"fas fa-check-square\\\" style=\\\"color: #f49915; margin-right: 10px;\\\"><\\\/i>\\n   V\\u00eda formal: por la web de la compa\\u00f1\\u00eda de autobuses, avi\\u00f3n, trenes, etc.\\n  <\\\/li>\\n\n<li style=\\\"list-style: none;\\\">\\n    <i class=\\\"fas fa-check-square\\\" style=\\\"color: #f49915; margin-right: 10px;\\\"><\\\/i>\\n    V\\u00eda presencial: acudiendo a la Oficina de Atenci\\u00f3n al Cliente de la propia estaci\\u00f3n o terminal.<\\\/li>\\n\n<li style=\\\"list-style: none;\\\">\\n    <i class=\\\"fas fa-check-square\\\" style=\\\"color: #f49915; margin-right: 10px;\\\"><\\\/i>\\n    Por correo postal.\\n      <\\\/li>\\n<\\\/ul>\\n\\n<\\\/div>\\n\\n  <\\\/div>\\n<\\\/section>\\n\"},\"name\":\"V\\u00cdAS DE RECLAMACI\\u00d3N\"},{\"type\":\"html\",\"props\":{\"content\":\"<br \/>\\n<br \/>\n<section class=\\\"rutas uk-section uk-section-default\\\">\\n  <\/p>\n<div class=\\\"uk-container\\\">\\n\\n    <\/p>\n<div id=\\\"direcciones-interes\\\">\\n      <\/p>\n<h3 class=\\\"uk-heading-small\\\">Direcciones de inter\\u00e9s<\\\/h3>\\n                <\/p>\n<p><strong>RENFE:<\\\/strong> <a href=\\\"https:\\\/\\\/venta.renfe.com\\\/vol\\\/claimsMenu.do\\\" target=\\\"_blank\\\">Portal de Reclamaciones<\\\/a><\\\/p>\\n             <\/p>\n<p><strong>Aeropuerto (AENA):<\\\/strong><\\\/p>\\n      <\/p>\n<ul class=\\\"uk-list\\\">\\n\\n   \\n        <\/p>\n<li>\\n          <a href=\\\"https:\\\/\\\/www.aena.es\\\/es\\\/pasajeros\\\/viajeros\\\/incidencias-en-tu-viaje.html\\\" target=\\\"_blank\\\">Informaci\\u00f3n sobre reclamaciones<\\\/a>\\n        <\\\/li>\\n\n<li>\\n          <a href=\\\"https:\\\/\\\/serviciostelematicos.aena.es\\\/es\\\/servicios-telematicos\\\/reclamaciones-y-sugerencias\\\/reclamaciones\\\/servicios-aeroportuarios.html\\\" target=\\\"_blank\\\">\\n            Reclamaciones, quejas y sugerencias\\n          <\\\/a>: para reclamaciones, quejas y sugerencias relacionadas con las instalaciones y servicios aeroportuarios facilitados por Aena. \\n          Si has tenido un problema con el servicio prestado por la compa\\u00f1\\u00eda a\\u00e9rea, Aena carece de competencias para resolver este tipo de cuestiones, \\n          por lo que deber\\u00e1s dirigirte a la compa\\u00f1\\u00eda mediante hojas de reclamaciones (en mostradores de informaci\\u00f3n o venta de billetes) o en la web de la aerol\\u00ednea.\\n        <\\\/li>\\n      <\\\/ul>\\n\n<p>\\n          <strong>Wings To Claim:<\\\/strong> p\\u00e1gina web accesible en lengua de signos espa\\u00f1ola para reclamaciones ante compa\\u00f1\\u00edas a\\u00e9reas: \\n          <a href=\\\"https:\\\/\\\/wingstoclaim.com\\\/es\\\" target=\\\"_blank\\\">enlace<\\\/a>\\n        <\\\/p>\\n    <\\\/div>\\n\\n  <\\\/div>\\n<\\\/section>\\n\"},\"name\":\"DIRECCIONES DE INTER\\u00c9S\"},{\"type\":\"html\",\"props\":{\"content\":\"<br \/>\\n<\/p>\n<section class=\\\"rutas uk-section uk-section-default\\\">\\n  <\/p>\n<div class=\\\"uk-container\\\">\\n\\n    <\/p>\n<div id=\\\"ruta-timeline\\\"> \\n      <\/p>\n<h3 class=\\\"uk-heading-small\\\">Ruta<\\\/h3>\\n        <\/p>\n<p class=\\\"uk-text-center\\\"><b>Metro, trenes, aeropuertos, estaci\\u00f3n de autobuses, etc.<\\\/b><\\\/p>\\n\\n\\n      <\/p>\n<ul class=\\\"uk-flex uk-flex-column uk-grid-small uk-list\\\" style=\\\"list-style: none; padding: 0px 0 0 0;\\\" uk-grid>\\n\\n        <!-- Paso 1 -->\\n        <\/p>\n<li class=\\\"uk-width-1-1 uk-text-center\\\">\\n\n<div class=\\\"uk-card uk-card-default uk-card-body uk-margin-bottom\\\">\\n            <\/p>\n<h4>Atenci\\u00f3n al cliente<\\\/h4>\\n            <\/p>\n<p>En la misma estaci\\u00f3n o terminal<\\\/p>\\n          <\\\/div>\\n          <\/p>\n<div>\\n            <span class=\\\"uk-icon-button\\\" style=\\\"background:#ffffff; margin-bottom:20px;\\\">\\n              <i class=\\\"fas fa-arrow-down\\\"><\\\/i>\\n            <\\\/span>\\n          <\\\/div>\\n        <\\\/li>\\n\\n        <!-- Paso 2 -->\\n        <\/p>\n<li class=\\\"uk-width-1-1 uk-text-center\\\">\\n\n<div class=\\\"uk-card uk-card-default uk-card-body uk-margin-bottom\\\">\\n            <\/p>\n<h4>A trav\\u00e9s de la p\\u00e1gina web<\\\/h4>\\n            <\/p>\n<p class=\\\"uk-text-small\\\">\\n              <a href=\\\"https:\\\/\\\/www.metromadrid.es\\\/es\\\/atencion-al-cliente\\\" target=\\\"_blank\\\">Metro Madrid<\\\/a><br \/>\\n              <a href=\\\"https:\\\/\\\/www.tmb.cat\\\/es\\\/atencion-al-cliente\\\" target=\\\"_blank\\\">TMB (Barcelona)<\\\/a><br \/>\\n              <a href=\\\"https:\\\/\\\/www.metrovalencia.es\\\/es\\\/atencion-al-cliente\\\/\\\" target=\\\"_blank\\\">Metrovalencia<\\\/a><br \/>\\n              <a href=\\\"https:\\\/\\\/www.renfe.com\\\/es\\\/es\\\/ayuda\\\" target=\\\"_blank\\\">RENFE<\\\/a><br \/>\\n              <a href=\\\"https:\\\/\\\/serviciostelematicos.aena.es\\\/es\\\/servicios-telematicos\\\/reclamaciones-y-sugerencias\\\/reclamaciones\\\/servicios-aeroportuarios.html\\\" target=\\\"_blank\\\">Aeropuertos (AENA)<\\\/a>\\n            <\\\/p>\\n          <\\\/div>\\n          <\/p>\n<div>\\n            <span class=\\\"uk-icon-button\\\" style=\\\"background:#ffffff; margin-bottom:20px;\\\">\\n              <i class=\\\"fas fa-arrow-down\\\"><\\\/i>\\n            <\\\/span>\\n          <\\\/div>\\n        <\\\/li>\\n\\n        <!-- Paso 3 -->\\n        <\/p>\n<li class=\\\"uk-width-1-1 uk-text-center\\\">\\n\n<div class=\\\"uk-card uk-card-default uk-card-body uk-margin-bottom\\\">\\n            <\/p>\n<h4>Por correo postal<\\\/h4>\\n          <\\\/div>\\n          <\/p>\n<div>\\n            <span class=\\\"uk-icon-button\\\" style=\\\"background:#ffffff;\\\">\\n              <i class=\\\"fas fa-flag\\\"><\\\/i>\\n            <\\\/span>\\n          <\\\/div>\\n        <\\\/li>\\n\\n      <\\\/ul>\\n    <\\\/div>\\n\\n  <\\\/div>\\n<\\\/section>\\n\",\"css\":\"\\\/* SECCI\\u00d3N: Ruta de las Administraciones P\\u00fablicas *\\\/\\n\\n.uk-timeline {\\n  position: relative;\\n  padding-left: 0;\\n  list-style: none;\\n  border-left: 2px solid #ddd;\\n  margin-left: 20px;\\n}\\n\\n.uk-timeline > li {\\n  position: relative;\\n  margin-bottom: 60px;\\n}\\n\\n.uk-timeline-icon {\\n  position: absolute;\\n  left: -36px;\\n  top: 0;\\n}\\n\\n.uk-card-default {\\n    --uk-inverse: dark;\\n    background-color: #fff;\\n    color: #6c6d74;\\n    border: 1px solid #e5e5e7;\\n    border-radius: 10px;\\n}\"},\"name\":\"RUTA\"},{\"type\":\"html\",\"props\":{\"content\":\"<br \/>\\n<\/p>\n<section class=\\\"rutas uk-section uk-section-default\\\">\\n  <\/p>\n<div class=\\\"uk-container\\\" id=\\\"normativa\\\">\\n\\n    <\/p>\n<h3 class=\\\"uk-heading-small\\\">Normativa de referencia<\\\/h3>\\n\\n    <!-- Marco general -->\\n    <\/p>\n<h4 class=\\\"uk-text-bold uk-text-left uk-background-muted\\\">Marco general<\\\/h4>\\n    <\/p>\n<ul class=\\\"uk-list uk-list-divider uk-margin-top\\\" style=\\\"list-style:none; padding-left:0;\\\">\\n      <\/p>\n<li class=\\\"uk-flex uk-flex-middle\\\">\\n        <span class=\\\"uk-margin-small-right\\\" style=\\\"color:#f5a623;\\\"><i class=\\\"fas fa-check-square\\\"><\\\/i><\\\/span>\\n        Convenci\\u00f3n sobre los Derechos de las Personas con Discapacidad (art\\u00edculo 9)\\n      <\\\/li>\\n\n<li class=\\\"uk-flex uk-flex-middle\\\">\\n        <span class=\\\"uk-margin-small-right\\\" style=\\\"color:#f5a623;\\\"><i class=\\\"fas fa-check-square\\\"><\\\/i><\\\/span>\\n        Ley General de derechos de las personas con discapacidad y de su inclusi\\u00f3n social (art\\u00edculo 27)\\n      <\\\/li>\\n\n<li class=\\\"uk-flex uk-flex-middle\\\">\\n        <span class=\\\"uk-margin-small-right\\\" style=\\\"color:#f5a623;\\\"><i class=\\\"fas fa-check-square\\\"><\\\/i><\\\/span>\\n        Ley 27\\\/2007, de 23 de octubre, por la que se reconocen las lenguas de signos espa\\u00f1olas y se regulan los medios de apoyo a la comunicaci\\u00f3n oral de las personas sordas, con discapacidad auditiva y sordociegas (art\\u00edculos 11, 12)\\n      <\\\/li>\\n\n<li class=\\\"uk-flex uk-flex-middle\\\">\\n        <span class=\\\"uk-margin-small-right\\\" style=\\\"color:#f5a623;\\\"><i class=\\\"fas fa-check-square\\\"><\\\/i><\\\/span>\\n        Reglamento de las condiciones de utilizaci\\u00f3n de la lengua de signos espa\\u00f1ola y de los medios de apoyo a la comunicaci\\u00f3n oral para las personas sordas, con discapacidad auditiva y sordociegas (art\\u00edculos 13, 21)\\n      <\\\/li>\\n    <\\\/ul>\\n\\n    <!-- Marco espec\\u00edfico -->\\n<br \/>\n<h4 class=\\\"uk-text-bold uk-text-left uk-background-muted\\\">Marco espec\\u00edfico \\u2013 TRANSPORTE<\\\/h4>\\n    <\/p>\n<ul class=\\\"uk-list uk-list-divider uk-margin-top\\\" style=\\\"list-style:none; padding-left:0;\\\">\\n      <\/p>\n<li class=\\\"uk-flex uk-flex-middle\\\">\\n        <span class=\\\"uk-margin-small-right\\\" style=\\\"color:#f5a623;\\\"><i class=\\\"fas fa-check-square\\\"><\\\/i><\\\/span>\\n        Reglamento (CE) n\\u00ba 1107\\\/2006 del Parlamento Europeo y del Consejo, de 5 de julio de 2006, sobre los derechos de las personas con discapacidad o movilidad reducida en el transporte a\\u00e9reo\\n      <\\\/li>\\n\n<li class=\\\"uk-flex uk-flex-middle\\\">\\n        <span class=\\\"uk-margin-small-right\\\" style=\\\"color:#f5a623;\\\"><i class=\\\"fas fa-check-square\\\"><\\\/i><\\\/span>\\n        Real Decreto 1544\\\/2007, de 23 de noviembre, por el que se regulan las condiciones b\\u00e1sicas de accesibilidad y no discriminaci\\u00f3n para el acceso y utilizaci\\u00f3n de los modos de transporte para personas con discapacidad\\n      <\\\/li>\\n    <\\\/ul>\\n\\n  <\\\/div>\\n<\\\/section>\\n\",\"css\":\"\\\/* SECCI\\u00d3N: Ruta de las Administraciones P\\u00fablicas *\\\/\\n\\n#rutas-administracion {\\n    padding: 40px;\\n    background-color: #f5f7f9;\\n    color: #232323;\\n    border-radius: 20px;\\n}\\n\\n#rutas-administracion h3 {\\n\\tfont-size: 24px;\\n    margin-bottom: 0px;\\n    color: #003b4b;\\n    font-weight: bold;\\n}\\n\\n#rutas-administracion ul {\\n    list-style: disc;\\n    padding-left: 1.5rem;\\n    line-height: 1.8;\\n    font-size: 18px;\\n    margin-bottom: 0px;\\n}\\n\\n#rutas-administracion li {\\n    margin: 0px;\\n}\\n\\n#rutas-administracion a {\\n    color: #c4680b;\\n    text-decoration: none;\\n    font-weight: 500;\\n}\\n\\n#rutas-administracion a:hover {\\n    text-decoration: underline;\\n}\\n\\n@media (max-width: 768px) {\\n    #rutas-administracion {\\n        padding: 40px 20px;\\n    }\\n\\n    #rutas-administracion h2 {\\n        font-size: 36px;\\n    }\\n\\n    #rutas-administracion h3 {\\n        font-size: 22px;\\n    }\\n\\n    #rutas-administracion ul {\\n        font-size: 16px;\\n    }\\n}\\n\"},\"name\":\"NORMATIVA DE REFERENCIA\"}]}]}],\"name\":\"CONTENIDO RUTAS 1\"},{\"type\":\"section\",\"props\":{\"animation\":\"slide-top\",\"image_position\":\"center-center\",\"padding_remove_top\":true,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"html\",\"props\":{\"content\":\"\n<div class=\\\"buttons\\\">\\n  <a href=\\\"rutas\\\" style=\\\"color: #005660; background: #fee530; display: inline-flex; align-items: center; gap: 0.5rem; font-weight: 600; text-decoration: none;\\\">\\n    <i class=\\\"fas fa-flag\\\"><\\\/i>\\n    Volver a rutas\\n  <\\\/a>\\n<\\\/div>\\n\"}}]}]}],\"name\":\"VOLVER A RUTAS\"}],\"version\":\"4.5.24\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ruta de medios de transporte \u00cdndice Descargas V\u00edas de reclamaci\u00f3n Direcciones de inter\u00e9s Ruta Normativa de referencia Descargas Reclamaci\u00f3n en aeropuertos Ver documento Descargar Reclamaci\u00f3n por falta de accesibilidad en medios de transporte Ver documento Descargar V\u00edas de reclamaci\u00f3n Se podr\u00e1 reclamar en los siguientes supuestos: Reclamaci\u00f3n por falta de accesibilidad. Reclamaci\u00f3n por trato discriminatorio [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":35,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-709","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cnse.es\/guia_autodefensa\/wp-json\/wp\/v2\/pages\/709","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cnse.es\/guia_autodefensa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cnse.es\/guia_autodefensa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cnse.es\/guia_autodefensa\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cnse.es\/guia_autodefensa\/wp-json\/wp\/v2\/comments?post=709"}],"version-history":[{"count":26,"href":"https:\/\/www.cnse.es\/guia_autodefensa\/wp-json\/wp\/v2\/pages\/709\/revisions"}],"predecessor-version":[{"id":1046,"href":"https:\/\/www.cnse.es\/guia_autodefensa\/wp-json\/wp\/v2\/pages\/709\/revisions\/1046"}],"up":[{"embeddable":true,"href":"https:\/\/www.cnse.es\/guia_autodefensa\/wp-json\/wp\/v2\/pages\/35"}],"wp:attachment":[{"href":"https:\/\/www.cnse.es\/guia_autodefensa\/wp-json\/wp\/v2\/media?parent=709"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}