{"id":596,"date":"2025-09-23T19:40:44","date_gmt":"2025-09-23T17:40:44","guid":{"rendered":"https:\/\/guiadeautodefensa.3androides.es\/?page_id=596"},"modified":"2026-01-29T15:14:08","modified_gmt":"2026-01-29T14:14:08","slug":"comunicacion","status":"publish","type":"page","link":"https:\/\/www.cnse.es\/guia_autodefensa\/rutas\/comunicacion\/","title":{"rendered":"Medios de comunicaci\u00f3n"},"content":{"rendered":"<div>\n<section class=\"main-title\">\n<h2>Ruta de medios de comunicaci\u00f3n<\/h2>\n<\/section>\n<\/div>\n<div>\n<section class=\"rutas uk-section uk-section-default\">\n<div class=\"uk-container\">\n<div class=\"uk-grid-match uk-child-width-1-2@m uk-flex-middle\" uk-grid>\n<div>\n<div class=\"uk-cover-container uk-border-rounded\">\n          <iframe src=\"https:\/\/www.youtube.com\/embed\/BEXHhjX_O_U?rel=0&#038;modestbranding=1&#038;showinfo=0\"\n            title=\"V\u00eddeo explicativo\"\n            allowfullscreen\n            style=\"width:100%; aspect-ratio: 16\/9; border:0;\"><\/iframe>\n        <\/div>\n<\/p><\/div>\n<div>\n<h3 class=\"uk-heading-small\">\u00cdndice<\/h3>\n<ul>\n<li><a href=\"#descargas\" class=\"uk-link-text\">Descargas<\/a><\/li>\n<li><a href=\"#ruta-timeline\" class=\"uk-link-text\">Ruta<\/a><\/li>\n<li><a href=\"#normativa\" class=\"uk-link-text\">Normativa de referencia<\/a><\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<\/div>\n<div>\n<p><\/p>\n<section class=\"rutas uk-section uk-section-default\">\n<div class=\"uk-container\">\n<div id=\"descargas\">\n<h3 class=\"uk-heading-small uk-text-bold\">Descargas<\/h3>\n<p><\/p>\n<p><!-- Documento 1 --><\/p>\n<div class=\"uk-margin-bottom\">\n<p class=\"uk-text-bold\" style=\"color: #cc6e14;\">Reclamaci\u00f3n a compa\u00f1\u00edas telef\u00f3nicas por falta de accesibilidad (gen\u00e9rico)<\/p>\n<div class=\"uk-flex uk-flex-wrap uk-flex-left uk-flex-middle uk-grid-small\" uk-grid>\n<div>\n      <button class=\"btn-ver\" onclick=\"togglePDF('pdf1', this)\"><br \/>\n        <i class=\"fas fa-eye\"><\/i> Ver documento<br \/>\n      <\/button>\n    <\/div>\n<div>\n      <a href=\"\/guia_autodefensa_produccion\/wp-content\/uploads\/2025\/09\/6_1_RECLAMACION_TELEFO_ACCESIBILIDADS.docx\" download class=\"btn-descargar\"><br \/>\n        <i class=\"fas fa-download\"><\/i> Descargar<br \/>\n      <\/a>\n    <\/div>\n<\/p><\/div>\n<div id=\"pdf1\" class=\"uk-margin-top\" style=\"display: none;\">\n    <iframe loading=\"lazy\" src=\"\/guia_autodefensa_produccion\/wp-content\/uploads\/2025\/09\/6_1_RECLAMACION_TELEFO_ACCESIBILIDADS.pdf\" width=\"100%\" height=\"600px\" style=\"border: 1px solid #ccc; border-radius: 8px;\"><\/iframe>\n  <\/div>\n<\/div>\n<p><!-- Documento 2 --><\/p>\n<div class=\"uk-margin-bottom\">\n<p class=\"uk-text-bold\" style=\"color: #cc6e14;\">Reclamaci\u00f3n por falta de accesibilidad en televisi\u00f3n p\u00fablica<\/p>\n<div class=\"uk-flex uk-flex-wrap uk-flex-left uk-flex-middle uk-grid-small\" uk-grid>\n<div>\n      <button class=\"btn-ver\" onclick=\"togglePDF('pdf2', this)\"><br \/>\n        <i class=\"fas fa-eye\"><\/i> Ver documento<br \/>\n      <\/button>\n    <\/div>\n<div>\n      <a href=\"\/guia_autodefensa_produccion\/wp-content\/uploads\/2025\/09\/6_2_RECLAMACION_ACCESIBILIDAD_TV_PUBLICA.docx\" download class=\"btn-descargar\"><br \/>\n        <i class=\"fas fa-download\"><\/i> Descargar<br \/>\n      <\/a>\n    <\/div>\n<\/p><\/div>\n<div id=\"pdf2\" class=\"uk-margin-top\" style=\"display: none;\">\n    <iframe loading=\"lazy\" src=\"\/guia_autodefensa_produccion\/wp-content\/uploads\/2025\/09\/6_2_RECLAMACION_ACCESIBILIDAD_TV_PUBLICA.pdf\" width=\"100%\" height=\"600px\" style=\"border: 1px solid #ccc; border-radius: 8px;\"><\/iframe>\n  <\/div>\n<\/div>\n<p><!-- Documento 3 --><\/p>\n<div class=\"uk-margin-bottom\">\n<p class=\"uk-text-bold\" style=\"color: #cc6e14;\">Reclamaci\u00f3n por falta de subtitulado<\/p>\n<div class=\"uk-flex uk-flex-wrap uk-flex-left uk-flex-middle uk-grid-small\" uk-grid>\n<div>\n      <button class=\"btn-ver\" onclick=\"togglePDF('pdf3', this)\"><br \/>\n        <i class=\"fas fa-eye\"><\/i> Ver documento<br \/>\n      <\/button>\n    <\/div>\n<div>\n      <a href=\"\/guia_autodefensa_produccion\/wp-content\/uploads\/2025\/09\/6_3_RECLAMACION_FALTA_SUBTITULADO.docx\" download class=\"btn-descargar\"><br \/>\n        <i class=\"fas fa-download\"><\/i> Descargar<br \/>\n      <\/a>\n    <\/div>\n<\/p><\/div>\n<div id=\"pdf3\" class=\"uk-margin-top\" style=\"display: none;\">\n    <iframe loading=\"lazy\" src=\"\/guia_autodefensa_produccion\/wp-content\/uploads\/2025\/09\/6_3_RECLAMACION_FALTA_SUBTITULADO.pdf\" width=\"100%\" height=\"600px\" style=\"border: 1px solid #ccc; border-radius: 8px;\"><\/iframe>\n  <\/div>\n<\/div>\n<p><!-- Documento 4 --><\/p>\n<div class=\"uk-margin-bottom\">\n<p class=\"uk-text-bold\" style=\"color: #cc6e14;\">Reclamaci\u00f3n por mala calidad del subtitulado<\/p>\n<div class=\"uk-flex uk-flex-wrap uk-flex-left uk-flex-middle uk-grid-small\" uk-grid>\n<div>\n      <button class=\"btn-ver\" onclick=\"togglePDF('pdf4', this)\"><br \/>\n        <i class=\"fas fa-eye\"><\/i> Ver documento<br \/>\n      <\/button>\n    <\/div>\n<div>\n      <a href=\"\/guia_autodefensa_produccion\/wp-content\/uploads\/2025\/09\/6_4_RECLAMACION_CALIDAD_SUBTITULADO.docx\" download class=\"btn-descargar\"><br \/>\n        <i class=\"fas fa-download\"><\/i> Descargar<br \/>\n      <\/a>\n    <\/div>\n<\/p><\/div>\n<div id=\"pdf4\" class=\"uk-margin-top\" style=\"display: none;\">\n    <iframe loading=\"lazy\" src=\"\/guia_autodefensa_produccion\/wp-content\/uploads\/2025\/09\/6_4_RECLAMACION_CALIDAD_SUBTITULADO.pdf\" width=\"100%\" height=\"600px\" style=\"border: 1px solid #ccc; border-radius: 8px;\"><\/iframe>\n  <\/div>\n<\/div><\/div>\n<\/p><\/div>\n<\/section>\n<p><script>\n  function togglePDF(id, btn) {\n    const visor = document.getElementById(id);\n    const isHidden = visor.style.display === \"none\" || visor.style.display === \"\";<\/p>\n<p>    \/\/ Ocultar todos los visores abiertos\n    document.querySelectorAll('div[id^=\"pdf\"]').forEach(el => {\n      el.style.display = \"none\";\n    });<\/p>\n<p>    \/\/ Restaurar texto de todos los botones\n    document.querySelectorAll('button.btn-ver').forEach(b => {\n      b.innerHTML = '<i class=\"fas fa-eye\"><\/i> Ver documento';\n    });<\/p>\n<p>    if (isHidden) {\n      visor.style.display = \"block\";\n      btn.innerHTML = '<i class=\"fas fa-eye-slash\"><\/i> Ocultar documento';\n      window.scrollTo({\n        top: visor.offsetTop - 100,\n        behavior: 'smooth'\n      });\n    }\n  }\n<\/script><\/p>\n<\/div>\n<div>\n<p><\/p>\n<section class=\"rutas uk-section uk-section-default\">\n<div class=\"uk-container\">\n<h3 class=\"uk-heading-small\">Prensa (peri\u00f3dicos, revistas, etc.)<\/h3>\n<p>    <!-- Marco general --><\/p>\n<h4 class=\"uk-text-bold uk-text-left uk-background-muted\">Reclamaci\u00f3n o solicitud de reclamaci\u00f3n de una informaci\u00f3n:<\/h4>\n<ul class=\"uk-list uk-list-divider uk-margin-top\" style=\"list-style: none; padding-left: 0;\">\n<li class=\"uk-flex uk-flex-middle\">\n        <span class=\"uk-margin-small-right\" style=\"color: #f5a623;\"><i class=\"fas fa-check-square\"><\/i><\/span><br \/>\n        V\u00eda formal: reclamaci\u00f3n.\n      <\/li>\n<li class=\"uk-flex uk-flex-middle\">\n        <span class=\"uk-margin-small-right\" style=\"color: #f5a623;\"><i class=\"fas fa-check-square\"><\/i><\/span><br \/>\n        V\u00eda informal: \u00abcartas al director\u00bb.\n      <\/li>\n<\/ul>\n<p>Tambi\u00e9n puedes reclamar a la Federaci\u00f3n de Asociaciones de Periodistas de Espa\u00f1a (FAPE) en el caso de que alg\u00fan periodista no respete los derechos o dignidad de las personas con discapacidad, solicitando a la <a href=\"https:\/\/www.comisiondequejas.com\/como-formular-una-queja\/\" target=\"_blank\">Comisi\u00f3n de Arbitraje, Quejas y Deontolog\u00eda del Periodismo<\/a>, la apertura de expediente deontol\u00f3gico a por incumplimiento de las normas deontol\u00f3gicas contenidas en el <a href=\"https:\/\/www.comisiondequejas.com\/codigo-deontologico\/\" target=\"_blank\">C\u00f3digo Deontol\u00f3gico de la FAPE<\/a>.<\/p>\n<p>Para ello, debes enviar el modelo de reclamaci\u00f3n (que puedes descargarte <a href=\"https:\/\/www.comisiondequejas.com\/como-formular-una-queja\/\" target=\"_blank\">aqu\u00ed<\/a>) firmado a la siguiente direcci\u00f3n: <\/p>\n<p>Comisi\u00f3n de Arbitraje, Quejas y Deontolog\u00eda del Periodismo <\/p>\n<p>C\/ Juan Bravo, 6 <br \/>\n28006 MADRID <\/p>\n<p>Las solicitudes deben formularse antes de que hayan transcurrido <b>dos meses<\/b> desde la comisi\u00f3n de los hechos denunciados.<\/p>\n<p>    <!-- Marco espec\u00edfico --><\/p>\n<h4 class=\"uk-text-bold uk-text-left uk-background-muted\">Marco espec\u00edfico \u2013 COMUNICACI\u00d3N<\/h4>\n<ul class=\"uk-list uk-list-divider uk-margin-top\" style=\"list-style: none; padding-left: 0;\">\n<li class=\"uk-flex uk-flex-middle\">\n        <span class=\"uk-margin-small-right\" style=\"color: #f5a623;\"><i class=\"fas fa-check-square\"><\/i><\/span><br \/>\n        Ley 11\/2022, de 28 de junio, General de Telecomunicaciones\n      <\/li>\n<li class=\"uk-flex uk-flex-middle\">\n        <span class=\"uk-margin-small-right\" style=\"color: #f5a623;\"><i class=\"fas fa-check-square\"><\/i><\/span><br \/>\n        Ley 13\/2022, de 7 de julio, General de Comunicaci\u00f3n Audiovisual\n      <\/li>\n<\/ul><\/div>\n<\/section>\n<\/div>\n<div>\n<p><\/p>\n<section class=\"rutas uk-section uk-section-default\">\n<div class=\"uk-container\">\n<h3 class=\"uk-heading-small\">Televisi\u00f3n<\/h3>\n<p>Defensor de la Audiencia\/Espectador: en el caso de televisiones p\u00fablicas.<\/p>\n<p>\n      En Televisi\u00f3n Espa\u00f1ola puedes dirigirte al Defensor de la Audiencia a trav\u00e9s del<br \/>\n      <a href=\"https:\/\/www.rtve.es\/rtve-responde\/participacion\/\" target=\"_blank\">formulario<\/a>,<br \/>\n      el correo postal* y el fax (91 581 60 23) para formular tu reclamaci\u00f3n.<br \/>\n      Para que la reclamaci\u00f3n sea admitida, debes identificarte con tu nombre, apellidos y domicilio,<br \/>\n      y presentarla en un plazo no superior a un mes respecto de la emisi\u00f3n del programa,<br \/>\n      que tambi\u00e9n debe estar correctamente identificado.\n    <\/p>\n<p>\n      * Avda. Radiotelevisi\u00f3n 4. Prado del Rey. 28223 Pozuelo de Alarc\u00f3n (Madrid)\n    <\/p>\n<p>\n      El Defensor acusar\u00e1 recibo de la reclamaci\u00f3n presentada que cumpla los requisitos anteriores<br \/>\n      y responder\u00e1, si es admitida, en un plazo m\u00e1ximo de 30 d\u00edas.\n    <\/p>\n<p>\n      Queja o denuncia sobre contenidos audiovisuales a la Comisi\u00f3n Nacional del Mercado de la Competencia (CNMC):<br \/>\n      a trav\u00e9s de <a href=\"https:\/\/sede.cnmc.gob.es\/tramites\/audiovisual\/quejas-o-denuncias-sobre-contenidos-audiovisuales\" target=\"_blank\">este enlace<\/a>.\n    <\/p>\n<p>\n      Queja ante la Oficina de Atenci\u00f3n a la Discapacidad (OADIS): en<br \/>\n      <a href=\"https:\/\/www.rpdiscapacidad.gob.es\/rpd\/formularioCDQ.htm?tipo=0\" target=\"_blank\">este enlace<\/a>.\n    <\/p>\n<\/p><\/div>\n<\/section>\n<\/div>\n<div>\n<p><\/p>\n<section class=\"rutas uk-section uk-section-default\">\n<div class=\"uk-container\">\n<h3 class=\"uk-heading-small\">Telecomunicaciones<\/h3>\n<p>\n      Queja ante el servicio de Atenci\u00f3n al Cliente de la compa\u00f1\u00eda: por v\u00eda telef\u00f3nica,<br \/>\n      a trav\u00e9s de internet, por correo postal, o presencialmente en sus oficinas comerciales.<br \/>\n      La compa\u00f1\u00eda tiene el plazo de un mes para contestar.\n    <\/p>\n<p>\n      Reclamaci\u00f3n ante la Oficina de Atenci\u00f3n al Usuario de Telecomunicaciones (OAUT):<br \/>\n      dentro del plazo de tres meses desde que hayas recibido la respuesta del operador o desde que haya acabado<br \/>\n      el plazo de un mes que ten\u00eda para contestar. Tambi\u00e9n puedes acudir a este organismo si el operador se niega<br \/>\n      a someterse al procedimiento arbitral.\n    <\/p>\n<p style=\"margin: 15px 0;\">\n      <span style=\"color:#f5a623;\"><i class=\"fas fa-check-square\"><\/i><\/span><br \/>\n      De forma electr\u00f3nica (se necesita certificado de firma electr\u00f3nica):<br \/>\n      en <a href=\"https:\/\/sedeaplicaciones.minetur.gob.es\/reclamacionestelco_nueva\/Default.aspx\" target=\"_blank\">este enlace<\/a>\n    <\/p>\n<p style=\"margin: 15px 0;\">\n      <span style=\"color:#f5a623;\"><i class=\"fas fa-check-square\"><\/i><\/span><br \/>\n      Por escrito mediante<br \/>\n      <a href=\"https:\/\/usuariosteleco.mineco.gob.es\/reclamaciones\/Documents\/formulario_reclamaciones.pdf\" target=\"_blank\">este formulario<\/a>\n    <\/p>\n<p>\n      Juntas Arbitrales de Consumo: se inicia con la formalizaci\u00f3n de una<br \/>\n      <a href=\"https:\/\/www.consumo.gob.es\/sites\/consumo.gob.es\/files\/consumo_masinfo\/solicitudArbitrajeJAN.pdf\" target=\"_blank\">Solicitud de Arbitraje<\/a>,<br \/>\n      que puede presentarse en la Junta Arbitral de Consumo directamente o a trav\u00e9s de una Asociaci\u00f3n de Consumidores.<br \/>\n      Dado el car\u00e1cter voluntario de este medio, es necesario que la empresa acepte utilizar este sistema.<br \/>\n      Tienes informaci\u00f3n para su tramitaci\u00f3n en<br \/>\n      <a href=\"https:\/\/www.consumo.gob.es\/es\/consumo\/tramitaci-n\" target=\"_blank\">este enlace<\/a>.\n    <\/p>\n<\/p><\/div>\n<\/section>\n<\/div>\n<div>\n<p><\/p>\n<section class=\"rutas uk-section uk-section-default\">\n<div class=\"uk-container\">\n<div id=\"direcciones-interes\">\n<h3 class=\"uk-heading-small uk-text-left uk-text-bold\">Direcciones de inter\u00e9s<\/h3>\n<p><\/p>\n<p>      <!-- Bloque 1 --><\/p>\n<div class=\"uk-card uk-margin-bottom\" style=\"border-radius: 8px;\">\n<div class=\"uk-flex uk-flex-middle uk-flex-between@s uk-flex-column uk-flex-row@s\" style=\"align-items:start\">\n<div class=\"uk-margin-small-bottom\">\n<p class=\"uk-margin-remove\">Televisi\u00f3n Espa\u00f1ola<\/p>\n<h4 class=\"uk-text-bold uk-margin-remove\">Defensora de la Audiencia<\/h4>\n<\/p><\/div>\n<div class=\"uk-margin-small-top\">\n            <a class=\"uk-button uk-button-primary\" href=\"https:\/\/www.rtve.es\/rtve-responde\/\" target=\"_blank\" \n               style=\"box-shadow: 0 3px 8px -5px #000000; background-color: #c4680b; border-radius: 50px; color: #fff !important; font-weight: bold;\"><br \/>\n              Clic aqu\u00ed<br \/>\n            <\/a>\n          <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>      <!-- Bloque 2 --><\/p>\n<div class=\"uk-card uk-background-muted\" style=\"border-radius: 8px;\">\n<div class=\"uk-flex uk-flex-middle uk-flex-between@s uk-flex-column uk-flex-row@s\" style=\"align-items:start\">\n<div class=\"uk-margin-small-bottom\">\n<p class=\"uk-margin-remove\">Directorio de Juntas Arbitrales de Consumo<\/p>\n<h4 class=\"uk-text-bold uk-margin-remove\">Juntas Arbitrales | Ministerio de Consumo<\/h4>\n<\/p><\/div>\n<div class=\"uk-margin-small-top\">\n            <a class=\"uk-button uk-button-primary\" href=\"https:\/\/www.consumo.gob.es\/es\/consumo\/juntasArbitrales\" target=\"_blank\" \n               style=\"box-shadow: 0 3px 8px -5px #000000; background-color: #c4680b; border-radius: 50px; color: #fff !important; font-weight: bold;\"><br \/>\n              Clic aqu\u00ed<br \/>\n            <\/a>\n          <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<\/div>\n<div>\n<p><\/p>\n<section class=\"rutas uk-section uk-section-default\">\n<div class=\"uk-container\">\n<div id=\"ruta-timeline\">\n<h3 class=\"uk-heading-small\">Ruta<\/h3>\n<ul class=\"uk-flex uk-flex-column uk-grid-small uk-list\" style=\"list-style: none; padding: 30px 0 0 0;\" uk-grid>\n<p>        <!-- Paso --><\/p>\n<li class=\"uk-width-1-1 uk-text-center\">\n<div class=\"uk-card uk-card-default uk-card-body uk-margin-bottom\">\n<h4>Medios de comunicaci\u00f3n &#8211; Prensa<\/h4>\n<p>              Federaci\u00f3n de Asociaciones de Periodistas de Espa\u00f1a:<br \/>\n              <a href=\"http:\/\/www.comisiondequejas.com\/\" target=\"_blank\">Enlace<\/a><br \/>\n              \u00abCartas al director\u00bb\n            <\/p>\n<\/p><\/div>\n<div>\n            <span class=\"uk-icon-button\" style=\"background: #ffffff;\"><br \/>\n              <i class=\"fas fa-flag\"><\/i><br \/>\n            <\/span>\n          <\/div>\n<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<\/section>\n<\/div>\n<div>\n<p><\/p>\n<section class=\"rutas uk-section uk-section-default\">\n<div class=\"uk-container\" id=\"normativa\">\n<h3 class=\"uk-heading-small\">Normativa de referencia<\/h3>\n<p>    <!-- Marco general --><\/p>\n<h4 class=\"uk-text-bold uk-text-left uk-background-muted\">Marco general<\/h4>\n<ul class=\"uk-list uk-list-divider uk-margin-top\" style=\"list-style: none; padding-left: 0;\">\n<li class=\"uk-flex uk-flex-middle\">\n        <span class=\"uk-margin-small-right\" style=\"color: #f5a623;\"><i class=\"fas fa-check-square\"><\/i><\/span><br \/>\n        Convenci\u00f3n sobre los Derechos de las Personas con Discapacidad (art\u00edculos 21, 30)\n      <\/li>\n<li class=\"uk-flex uk-flex-middle\">\n        <span class=\"uk-margin-small-right\" style=\"color: #f5a623;\"><i class=\"fas fa-check-square\"><\/i><\/span><br \/>\n        Ley General de derechos de las personas con discapacidad y de su inclusi\u00f3n social (art\u00edculo 24)\n      <\/li>\n<li class=\"uk-flex uk-flex-middle\">\n        <span class=\"uk-margin-small-right\" style=\"color: #f5a623;\"><i class=\"fas fa-check-square\"><\/i><\/span><br \/>\n        Ley 27\/2007, de 23 de octubre, por la que se reconocen las lenguas de signos espa\u00f1olas y se regulan los medios de apoyo a la comunicaci\u00f3n oral de las personas sordas, con discapacidad auditiva y sordociegas (art\u00edculos 14, 23)\n      <\/li>\n<li class=\"uk-flex uk-flex-middle\">\n        <span class=\"uk-margin-small-right\" style=\"color: #f5a623;\"><i class=\"fas fa-check-square\"><\/i><\/span><br \/>\n        Reglamento de las condiciones de utilizaci\u00f3n de la lengua de signos espa\u00f1ola y de los medios de apoyo a la comunicaci\u00f3n oral para las personas sordas, con discapacidad auditiva y sordociegas (art\u00edculos 16, 24)\n      <\/li>\n<\/ul>\n<p>    <!-- Marco espec\u00edfico --><\/p>\n<h4 class=\"uk-text-bold uk-text-left uk-background-muted\">Marco espec\u00edfico \u2013 COMUNICACI\u00d3N<\/h4>\n<ul class=\"uk-list uk-list-divider uk-margin-top\" style=\"list-style: none; padding-left: 0;\">\n<li class=\"uk-flex uk-flex-middle\">\n        <span class=\"uk-margin-small-right\" style=\"color: #f5a623;\"><i class=\"fas fa-check-square\"><\/i><\/span><br \/>\n        Ley 11\/2022, de 28 de junio, General de Telecomunicaciones\n      <\/li>\n<li class=\"uk-flex uk-flex-middle\">\n        <span class=\"uk-margin-small-right\" style=\"color: #f5a623;\"><i class=\"fas fa-check-square\"><\/i><\/span><br \/>\n        Ley 13\/2022, de 7 de julio, General de Comunicaci\u00f3n Audiovisual\n      <\/li>\n<\/ul><\/div>\n<\/section>\n<\/div>\n<div>\n<div class=\"buttons\">\n  <a href=\"\/guia_autodefensa_produccion\/rutas\" style=\"color: #005660; background: #fee530; display: inline-flex; align-items: center; gap: 0.5rem; font-weight: 600; text-decoration: none;\"><br \/>\n    <i class=\"fas fa-flag\"><\/i><br \/>\n    Volver a rutas<br \/>\n  <\/a>\n<\/div>\n<\/div>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding\":\"none\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"html\",\"props\":{\"content\":\"\n\n<section class=\\\"main-title\\\">\\n    \n\n<h2>Ruta de medios de comunicaci\\u00f3n<\\\/h2>\\n<\\\/section>\"}}]}]}],\"name\":\"T\\u00cdTULO MEDIOS DE COMUNICACI\\u00d3N\"},{\"type\":\"section\",\"props\":{\"animation\":\"slide-bottom-medium\",\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"html\",\"props\":{\"content\":\"\n\n<section class=\\\"rutas uk-section uk-section-default\\\">\\n  \n\n<div class=\\\"uk-container\\\">\\n\\n    \n\n<div class=\\\"uk-grid-match uk-child-width-1-2@m uk-flex-middle\\\" uk-grid>\\n      \n\n<div>\\n        \n\n<div class=\\\"uk-cover-container uk-border-rounded\\\">\\n          <iframe src=\\\"https:\\\/\\\/www.youtube.com\\\/embed\\\/BEXHhjX_O_U?rel=0&modestbranding=1&showinfo=0\\\"\\n            title=\\\"V\\u00eddeo explicativo\\\"\\n            allowfullscreen\\n            style=\\\"width:100%; aspect-ratio: 16\\\/9; border:0;\\\"><\\\/iframe>\\n        <\\\/div>\\n      <\\\/div>\\n\\n      \n\n<div>\\n        \n\n<h3 class=\\\"uk-heading-small\\\">\\u00cdndice<\\\/h3>\\n        \n\n<ul>\\n          \n\n<li><a href=\\\"#descargas\\\" class=\\\"uk-link-text\\\">Descargas<\\\/a><\\\/li>\\n          \n\n<li><a href=\\\"#ruta-timeline\\\" class=\\\"uk-link-text\\\">Ruta<\\\/a><\\\/li>\\n          \n\n<li><a href=\\\"#normativa\\\" class=\\\"uk-link-text\\\">Normativa de referencia<\\\/a><\\\/li>\\n        <\\\/ul>\\n      <\\\/div>\\n    <\\\/div>\\n\\n  <\\\/div>\\n<\\\/section>\\n\"},\"name\":\"VIDEO + INDICE\"},{\"type\":\"html\",\"props\":{\"content\":\"<br \/>\\n\n\n<section class=\\\"rutas uk-section uk-section-default\\\">\\n  \n\n<div class=\\\"uk-container\\\">\\n      \n\n<div id=\\\"descargas\\\">\\n\\n      \n\n<h3 class=\\\"uk-heading-small uk-text-bold\\\">Descargas<\\\/h3>\\n          <br \/>\\n\\n<!-- Documento 1 -->\\n<\/p>\n<div class=\\\"uk-margin-bottom\\\">\\n  <\/p>\n<p class=\\\"uk-text-bold\\\" style=\\\"color: #cc6e14;\\\">Reclamaci\\u00f3n a compa\\u00f1\\u00edas telef\\u00f3nicas por falta de accesibilidad (gen\\u00e9rico)<\\\/p>\\n  <\/p>\n<div class=\\\"uk-flex uk-flex-wrap uk-flex-left uk-flex-middle uk-grid-small\\\" uk-grid>\\n    <\/p>\n<div>\\n      <button class=\\\"btn-ver\\\" onclick=\\\"togglePDF('pdf1', this)\\\">\\n        <i class=\\\"fas fa-eye\\\"><\\\/i> Ver documento\\n      <\\\/button>\\n    <\\\/div>\\n    <\/p>\n<div>\\n      <a href=\\\"wp-content\\\/uploads\\\/2025\\\/09\\\/6_1_RECLAMACION_TELEFO_ACCESIBILIDADS.docx\\\" download class=\\\"btn-descargar\\\">\\n        <i class=\\\"fas fa-download\\\"><\\\/i> Descargar\\n      <\\\/a>\\n    <\\\/div>\\n  <\\\/div>\\n  <\/p>\n<div id=\\\"pdf1\\\" class=\\\"uk-margin-top\\\" style=\\\"display: none;\\\">\\n    <iframe src=\\\"wp-content\\\/uploads\\\/2025\\\/09\\\/6_1_RECLAMACION_TELEFO_ACCESIBILIDADS.pdf\\\" width=\\\"100%\\\" height=\\\"600px\\\" style=\\\"border: 1px solid #ccc; border-radius: 8px;\\\"><\\\/iframe>\\n  <\\\/div>\\n<\\\/div>\\n\\n<!-- Documento 2 -->\\n<\/p>\n<div class=\\\"uk-margin-bottom\\\">\\n  <\/p>\n<p class=\\\"uk-text-bold\\\" style=\\\"color: #cc6e14;\\\">Reclamaci\\u00f3n por falta de accesibilidad en televisi\\u00f3n p\\u00fablica<\\\/p>\\n  <\/p>\n<div class=\\\"uk-flex uk-flex-wrap uk-flex-left uk-flex-middle uk-grid-small\\\" uk-grid>\\n    <\/p>\n<div>\\n      <button class=\\\"btn-ver\\\" onclick=\\\"togglePDF('pdf2', this)\\\">\\n        <i class=\\\"fas fa-eye\\\"><\\\/i> Ver documento\\n      <\\\/button>\\n    <\\\/div>\\n    <\/p>\n<div>\\n      <a href=\\\"wp-content\\\/uploads\\\/2025\\\/09\\\/6_2_RECLAMACION_ACCESIBILIDAD_TV_PUBLICA.docx\\\" download class=\\\"btn-descargar\\\">\\n        <i class=\\\"fas fa-download\\\"><\\\/i> Descargar\\n      <\\\/a>\\n    <\\\/div>\\n  <\\\/div>\\n  <\/p>\n<div id=\\\"pdf2\\\" class=\\\"uk-margin-top\\\" style=\\\"display: none;\\\">\\n    <iframe src=\\\"wp-content\\\/uploads\\\/2025\\\/09\\\/6_2_RECLAMACION_ACCESIBILIDAD_TV_PUBLICA.pdf\\\" width=\\\"100%\\\" height=\\\"600px\\\" style=\\\"border: 1px solid #ccc; border-radius: 8px;\\\"><\\\/iframe>\\n  <\\\/div>\\n<\\\/div>\\n\\n<!-- Documento 3 -->\\n<\/p>\n<div class=\\\"uk-margin-bottom\\\">\\n  <\/p>\n<p class=\\\"uk-text-bold\\\" style=\\\"color: #cc6e14;\\\">Reclamaci\\u00f3n por falta de subtitulado<\\\/p>\\n  <\/p>\n<div class=\\\"uk-flex uk-flex-wrap uk-flex-left uk-flex-middle uk-grid-small\\\" uk-grid>\\n    <\/p>\n<div>\\n      <button class=\\\"btn-ver\\\" onclick=\\\"togglePDF('pdf3', this)\\\">\\n        <i class=\\\"fas fa-eye\\\"><\\\/i> Ver documento\\n      <\\\/button>\\n    <\\\/div>\\n    <\/p>\n<div>\\n      <a href=\\\"wp-content\\\/uploads\\\/2025\\\/09\\\/6_3_RECLAMACION_FALTA_SUBTITULADO.docx\\\" download class=\\\"btn-descargar\\\">\\n        <i class=\\\"fas fa-download\\\"><\\\/i> Descargar\\n      <\\\/a>\\n    <\\\/div>\\n  <\\\/div>\\n  <\/p>\n<div id=\\\"pdf3\\\" class=\\\"uk-margin-top\\\" style=\\\"display: none;\\\">\\n    <iframe src=\\\"wp-content\\\/uploads\\\/2025\\\/09\\\/6_3_RECLAMACION_FALTA_SUBTITULADO.pdf\\\" width=\\\"100%\\\" height=\\\"600px\\\" style=\\\"border: 1px solid #ccc; border-radius: 8px;\\\"><\\\/iframe>\\n  <\\\/div>\\n<\\\/div>\\n\\n<!-- Documento 4 -->\\n<\/p>\n<div class=\\\"uk-margin-bottom\\\">\\n  <\/p>\n<p class=\\\"uk-text-bold\\\" style=\\\"color: #cc6e14;\\\">Reclamaci\\u00f3n por mala calidad del subtitulado<\\\/p>\\n  <\/p>\n<div class=\\\"uk-flex uk-flex-wrap uk-flex-left uk-flex-middle uk-grid-small\\\" uk-grid>\\n    <\/p>\n<div>\\n      <button class=\\\"btn-ver\\\" onclick=\\\"togglePDF('pdf4', this)\\\">\\n        <i class=\\\"fas fa-eye\\\"><\\\/i> Ver documento\\n      <\\\/button>\\n    <\\\/div>\\n    <\/p>\n<div>\\n      <a href=\\\"wp-content\\\/uploads\\\/2025\\\/09\\\/6_4_RECLAMACION_CALIDAD_SUBTITULADO.docx\\\" download class=\\\"btn-descargar\\\">\\n        <i class=\\\"fas fa-download\\\"><\\\/i> Descargar\\n      <\\\/a>\\n    <\\\/div>\\n  <\\\/div>\\n  <\/p>\n<div id=\\\"pdf4\\\" class=\\\"uk-margin-top\\\" style=\\\"display: none;\\\">\\n    <iframe src=\\\"wp-content\\\/uploads\\\/2025\\\/09\\\/6_4_RECLAMACION_CALIDAD_SUBTITULADO.pdf\\\" width=\\\"100%\\\" height=\\\"600px\\\" style=\\\"border: 1px solid #ccc; border-radius: 8px;\\\"><\\\/iframe>\\n  <\\\/div>\\n<\\\/div>\\n\\n      <\\\/div>\\n      <\\\/div>\\n<\\\/section>\\n\\n<script>\\n  function togglePDF(id, btn) {\\n    const visor = document.getElementById(id);\\n    const isHidden = visor.style.display === \\\"none\\\" || visor.style.display === \\\"\\\";\\n\\n    \\\/\\\/ Ocultar todos los visores abiertos\\n    document.querySelectorAll('div[id^=\\\"pdf\\\"]').forEach(el => {\\n      el.style.display = \\\"none\\\";\\n    });\\n\\n    \\\/\\\/ Restaurar texto de todos los botones\\n    document.querySelectorAll('button.btn-ver').forEach(b => {\\n      b.innerHTML = '<i class=\\\"fas fa-eye\\\"><\\\/i> Ver documento';\\n    });\\n\\n    if (isHidden) {\\n      visor.style.display = \\\"block\\\";\\n      btn.innerHTML = '<i class=\\\"fas fa-eye-slash\\\"><\\\/i> Ocultar documento';\\n      window.scrollTo({\\n        top: visor.offsetTop - 100,\\n        behavior: 'smooth'\\n      });\\n    }\\n  }\\n<\\\/script>\\n\",\"css\":\".uk-margin-bottom {\\n    border-bottom: 1px solid #dfdfdf;\\n    padding-bottom: 30px;\\n}\"},\"name\":\"DESCARGAS\"},{\"type\":\"html\",\"props\":{\"content\":\"<br \/>\\n<\/p>\n<section class=\\\"rutas uk-section uk-section-default\\\">\\n  <\/p>\n<div class=\\\"uk-container\\\">\\n\\n    <\/p>\n<h3 class=\\\"uk-heading-small\\\">Prensa (peri\\u00f3dicos, revistas, etc.)<\\\/h3>\\n\\n    <!-- Marco general -->\\n    <\/p>\n<h4 class=\\\"uk-text-bold uk-text-left uk-background-muted\\\">Reclamaci\\u00f3n o solicitud de reclamaci\\u00f3n de una informaci\\u00f3n:<\\\/h4>\\n    <\/p>\n<ul class=\\\"uk-list uk-list-divider uk-margin-top\\\" style=\\\"list-style: none; padding-left: 0;\\\">\\n      <\/p>\n<li class=\\\"uk-flex uk-flex-middle\\\">\\n        <span class=\\\"uk-margin-small-right\\\" style=\\\"color: #f5a623;\\\"><i class=\\\"fas fa-check-square\\\"><\\\/i><\\\/span>\\n        V\\u00eda formal: reclamaci\\u00f3n.\\n      <\\\/li>\\n\n<li class=\\\"uk-flex uk-flex-middle\\\">\\n        <span class=\\\"uk-margin-small-right\\\" style=\\\"color: #f5a623;\\\"><i class=\\\"fas fa-check-square\\\"><\\\/i><\\\/span>\\n        V\\u00eda informal: \\\"cartas al director\\\".\\n      <\\\/li>\\n    <\\\/ul>\\n\n<p>Tambi\\u00e9n puedes reclamar a la Federaci\\u00f3n de Asociaciones de Periodistas de Espa\\u00f1a (FAPE) en el caso de que alg\\u00fan periodista no respete los derechos o dignidad de las personas con discapacidad, solicitando a la <a href=\\\"https:\\\/\\\/www.comisiondequejas.com\\\/como-formular-una-queja\\\/\\\" target=\\\"_blank\\\">Comisi\\u00f3n de Arbitraje, Quejas y Deontolog\\u00eda del Periodismo<\\\/a>, la apertura de expediente deontol\\u00f3gico a por incumplimiento de las normas deontol\\u00f3gicas contenidas en el <a href=\\\"https:\\\/\\\/www.comisiondequejas.com\\\/codigo-deontologico\\\/\\\" target=\\\"_blank\\\">C\\u00f3digo Deontol\\u00f3gico de la FAPE<\\\/a>.\\n          <\/p>\n<p>\\nPara ello, debes enviar el modelo de reclamaci\\u00f3n (que puedes descargarte <a href=\\\"https:\\\/\\\/www.comisiondequejas.com\\\/como-formular-una-queja\\\/\\\" target=\\\"_blank\\\">aqu\\u00ed<\\\/a>) firmado a la siguiente direcci\\u00f3n: <\/p>\n<p>\\n\\nComisi\\u00f3n de Arbitraje, Quejas y Deontolog\\u00eda del Periodismo <\/p>\n<p>\\nC\\\/ Juan Bravo, 6 <br \/>\\n28006 MADRID <\/p>\n<p>\\n\\nLas solicitudes deben formularse antes de que hayan transcurrido <b>dos meses<\\\/b> desde la comisi\\u00f3n de los hechos denunciados.<\\\/p>\\n\\n    <!-- Marco espec\\u00edfico -->\\n    <\/p>\n<h4 class=\\\"uk-text-bold uk-text-left uk-background-muted\\\">Marco espec\\u00edfico \\u2013 COMUNICACI\\u00d3N<\\\/h4>\\n    <\/p>\n<ul class=\\\"uk-list uk-list-divider uk-margin-top\\\" style=\\\"list-style: none; padding-left: 0;\\\">\\n      <\/p>\n<li class=\\\"uk-flex uk-flex-middle\\\">\\n        <span class=\\\"uk-margin-small-right\\\" style=\\\"color: #f5a623;\\\"><i class=\\\"fas fa-check-square\\\"><\\\/i><\\\/span>\\n        Ley 11\\\/2022, de 28 de junio, General de Telecomunicaciones\\n      <\\\/li>\\n\n<li class=\\\"uk-flex uk-flex-middle\\\">\\n        <span class=\\\"uk-margin-small-right\\\" style=\\\"color: #f5a623;\\\"><i class=\\\"fas fa-check-square\\\"><\\\/i><\\\/span>\\n        Ley 13\\\/2022, de 7 de julio, General de Comunicaci\\u00f3n Audiovisual\\n      <\\\/li>\\n    <\\\/ul>\\n\\n  <\\\/div>\\n<\\\/section>\\n\",\"css\":\"\\\/* SECCI\\u00d3N: Ruta de las Administraciones P\\u00fablicas *\\\/\\n\\n#rutas-administracion {\\n    padding: 40px;\\n    background-color: #f5f7f9;\\n    color: #232323;\\n    border-radius: 20px;\\n}\\n\\n#rutas-administracion h3 {\\n\\tfont-size: 24px;\\n    margin-bottom: 0px;\\n    color: #003b4b;\\n    font-weight: bold;\\n}\\n\\n#rutas-administracion ul {\\n    list-style: disc;\\n    padding-left: 1.5rem;\\n    line-height: 1.8;\\n    font-size: 18px;\\n    margin-bottom: 0px;\\n}\\n\\n#rutas-administracion li {\\n    margin: 0px;\\n}\\n\\n#rutas-administracion a {\\n    color: #c4680b;\\n    text-decoration: none;\\n    font-weight: 500;\\n}\\n\\n#rutas-administracion a:hover {\\n    text-decoration: underline;\\n}\\n\\n@media (max-width: 768px) {\\n    #rutas-administracion {\\n        padding: 40px 20px;\\n    }\\n\\n    #rutas-administracion h2 {\\n        font-size: 36px;\\n    }\\n\\n    #rutas-administracion h3 {\\n        font-size: 22px;\\n    }\\n\\n    #rutas-administracion ul {\\n        font-size: 16px;\\n    }\\n}\\n\"},\"name\":\"PRENSA (PERI\\u00d3DICOS, REVISTAS, ETC.)\"},{\"type\":\"html\",\"props\":{\"content\":\"<br \/>\\n<br \/>\n<section class=\\\"rutas uk-section uk-section-default\\\">\\n  <\/p>\n<div class=\\\"uk-container\\\">\\n\\n    <\/p>\n<h3 class=\\\"uk-heading-small\\\">Televisi\\u00f3n<\\\/h3>\\n\\n    <\/p>\n<p>Defensor de la Audiencia\\\/Espectador: en el caso de televisiones p\\u00fablicas.<\\\/p>\\n\\n    <\/p>\n<p>\\n      En Televisi\\u00f3n Espa\\u00f1ola puedes dirigirte al Defensor de la Audiencia a trav\\u00e9s del \\n      <a href=\\\"https:\\\/\\\/www.rtve.es\\\/rtve-responde\\\/participacion\\\/\\\" target=\\\"_blank\\\">formulario<\\\/a>, \\n      el correo postal* y el fax (91 581 60 23) para formular tu reclamaci\\u00f3n. \\n      Para que la reclamaci\\u00f3n sea admitida, debes identificarte con tu nombre, apellidos y domicilio, \\n      y presentarla en un plazo no superior a un mes respecto de la emisi\\u00f3n del programa, \\n      que tambi\\u00e9n debe estar correctamente identificado.\\n    <\\\/p>\\n\\n    <\/p>\n<p>\\n      * Avda. Radiotelevisi\\u00f3n 4. Prado del Rey. 28223 Pozuelo de Alarc\\u00f3n (Madrid)\\n    <\\\/p>\\n\\n    <\/p>\n<p>\\n      El Defensor acusar\\u00e1 recibo de la reclamaci\\u00f3n presentada que cumpla los requisitos anteriores \\n      y responder\\u00e1, si es admitida, en un plazo m\\u00e1ximo de 30 d\\u00edas.\\n    <\\\/p>\\n\\n    <\/p>\n<p>\\n      Queja o denuncia sobre contenidos audiovisuales a la Comisi\\u00f3n Nacional del Mercado de la Competencia (CNMC): \\n      a trav\\u00e9s de <a href=\\\"https:\\\/\\\/sede.cnmc.gob.es\\\/tramites\\\/audiovisual\\\/quejas-o-denuncias-sobre-contenidos-audiovisuales\\\" target=\\\"_blank\\\">este enlace<\\\/a>.\\n    <\\\/p>\\n\\n    <\/p>\n<p>\\n      Queja ante la Oficina de Atenci\\u00f3n a la Discapacidad (OADIS): en \\n      <a href=\\\"https:\\\/\\\/www.rpdiscapacidad.gob.es\\\/rpd\\\/formularioCDQ.htm?tipo=0\\\" target=\\\"_blank\\\">este enlace<\\\/a>.\\n    <\\\/p>\\n\\n  <\\\/div>\\n<\\\/section>\\n\",\"css\":\"\\\/* SECCI\\u00d3N: Ruta de las Administraciones P\\u00fablicas *\\\/\\n\\n#rutas-administracion {\\n    padding: 40px;\\n    background-color: #f5f7f9;\\n    color: #232323;\\n    border-radius: 20px;\\n}\\n\\n#rutas-administracion h3 {\\n\\tfont-size: 24px;\\n    margin-bottom: 0px;\\n    color: #003b4b;\\n    font-weight: bold;\\n}\\n\\n#rutas-administracion ul {\\n    list-style: disc;\\n    padding-left: 1.5rem;\\n    line-height: 1.8;\\n    font-size: 18px;\\n    margin-bottom: 0px;\\n}\\n\\n#rutas-administracion li {\\n    margin: 0px;\\n}\\n\\n#rutas-administracion a {\\n    color: #c4680b;\\n    text-decoration: none;\\n    font-weight: 500;\\n}\\n\\n#rutas-administracion a:hover {\\n    text-decoration: underline;\\n}\\n\\n@media (max-width: 768px) {\\n    #rutas-administracion {\\n        padding: 40px 20px;\\n    }\\n\\n    #rutas-administracion h2 {\\n        font-size: 36px;\\n    }\\n\\n    #rutas-administracion h3 {\\n        font-size: 22px;\\n    }\\n\\n    #rutas-administracion ul {\\n        font-size: 16px;\\n    }\\n}\\n\"},\"name\":\"TELEVISI\\u00d3N\"},{\"type\":\"html\",\"props\":{\"content\":\"<br \/>\\n<\/p>\n<section class=\\\"rutas uk-section uk-section-default\\\">\\n  <\/p>\n<div class=\\\"uk-container\\\">\\n\\n    <\/p>\n<h3 class=\\\"uk-heading-small\\\">Telecomunicaciones<\\\/h3>\\n\\n    <\/p>\n<p>\\n      Queja ante el servicio de Atenci\\u00f3n al Cliente de la compa\\u00f1\\u00eda: por v\\u00eda telef\\u00f3nica, \\n      a trav\\u00e9s de internet, por correo postal, o presencialmente en sus oficinas comerciales. \\n      La compa\\u00f1\\u00eda tiene el plazo de un mes para contestar.\\n    <\\\/p>\\n\\n    <\/p>\n<p>\\n      Reclamaci\\u00f3n ante la Oficina de Atenci\\u00f3n al Usuario de Telecomunicaciones (OAUT): \\n      dentro del plazo de tres meses desde que hayas recibido la respuesta del operador o desde que haya acabado \\n      el plazo de un mes que ten\\u00eda para contestar. Tambi\\u00e9n puedes acudir a este organismo si el operador se niega \\n      a someterse al procedimiento arbitral.\\n    <\\\/p>\\n\\n    <\/p>\n<p style=\\\"margin: 15px 0;\\\">\\n      <span style=\\\"color:#f5a623;\\\"><i class=\\\"fas fa-check-square\\\"><\\\/i><\\\/span>\\n      De forma electr\\u00f3nica (se necesita certificado de firma electr\\u00f3nica): \\n      en <a href=\\\"https:\\\/\\\/sedeaplicaciones.minetur.gob.es\\\/reclamacionestelco_nueva\\\/Default.aspx\\\" target=\\\"_blank\\\">este enlace<\\\/a>\\n    <\\\/p>\\n\\n    <\/p>\n<p style=\\\"margin: 15px 0;\\\">\\n      <span style=\\\"color:#f5a623;\\\"><i class=\\\"fas fa-check-square\\\"><\\\/i><\\\/span>\\n      Por escrito mediante \\n      <a href=\\\"https:\\\/\\\/usuariosteleco.mineco.gob.es\\\/reclamaciones\\\/Documents\\\/formulario_reclamaciones.pdf\\\" target=\\\"_blank\\\">este formulario<\\\/a>\\n    <\\\/p>\\n\\n    <\/p>\n<p>\\n      Juntas Arbitrales de Consumo: se inicia con la formalizaci\\u00f3n de una \\n      <a href=\\\"https:\\\/\\\/www.consumo.gob.es\\\/sites\\\/consumo.gob.es\\\/files\\\/consumo_masinfo\\\/solicitudArbitrajeJAN.pdf\\\" target=\\\"_blank\\\">Solicitud de Arbitraje<\\\/a>, \\n      que puede presentarse en la Junta Arbitral de Consumo directamente o a trav\\u00e9s de una Asociaci\\u00f3n de Consumidores. \\n      Dado el car\\u00e1cter voluntario de este medio, es necesario que la empresa acepte utilizar este sistema. \\n      Tienes informaci\\u00f3n para su tramitaci\\u00f3n en \\n      <a href=\\\"https:\\\/\\\/www.consumo.gob.es\\\/es\\\/consumo\\\/tramitaci-n\\\" target=\\\"_blank\\\">este enlace<\\\/a>.\\n    <\\\/p>\\n\\n  <\\\/div>\\n<\\\/section>\\n\",\"css\":\"\\\/* SECCI\\u00d3N: Ruta de las Administraciones P\\u00fablicas *\\\/\\n\\n#rutas-administracion {\\n    padding: 40px;\\n    background-color: #f5f7f9;\\n    color: #232323;\\n    border-radius: 20px;\\n}\\n\\n#rutas-administracion h3 {\\n\\tfont-size: 24px;\\n    margin-bottom: 0px;\\n    color: #003b4b;\\n    font-weight: bold;\\n}\\n\\n#rutas-administracion ul {\\n    list-style: disc;\\n    padding-left: 1.5rem;\\n    line-height: 1.8;\\n    font-size: 18px;\\n    margin-bottom: 0px;\\n}\\n\\n#rutas-administracion li {\\n    margin: 0px;\\n}\\n\\n#rutas-administracion a {\\n    color: #c4680b;\\n    text-decoration: none;\\n    font-weight: 500;\\n}\\n\\n#rutas-administracion a:hover {\\n    text-decoration: underline;\\n}\\n\\n@media (max-width: 768px) {\\n    #rutas-administracion {\\n        padding: 40px 20px;\\n    }\\n\\n    #rutas-administracion h2 {\\n        font-size: 36px;\\n    }\\n\\n    #rutas-administracion h3 {\\n        font-size: 22px;\\n    }\\n\\n    #rutas-administracion ul {\\n        font-size: 16px;\\n    }\\n}\\n\"},\"name\":\"TELECOMUNICACIONES (TELEFON\\u00cdA E INTERNET)\"},{\"type\":\"html\",\"props\":{\"content\":\"<br \/>\\n<\/p>\n<section class=\\\"rutas uk-section uk-section-default\\\">\\n  <\/p>\n<div class=\\\"uk-container\\\">\\n\\n    <\/p>\n<div id=\\\"direcciones-interes\\\">\\n      <\/p>\n<h3 class=\\\"uk-heading-small uk-text-left uk-text-bold\\\">Direcciones de inter\\u00e9s<\\\/h3>\\n      <br \/>\\n\\n      <!-- Bloque 1 -->\\n      <\/p>\n<div class=\\\"uk-card uk-margin-bottom\\\" style=\\\"border-radius: 8px;\\\">\\n        <\/p>\n<div class=\\\"uk-flex uk-flex-middle uk-flex-between@s uk-flex-column uk-flex-row@s\\\" style=\\\"align-items:start\\\">\\n          <\/p>\n<div class=\\\"uk-margin-small-bottom\\\">\\n            <\/p>\n<p class=\\\"uk-margin-remove\\\">Televisi\\u00f3n Espa\\u00f1ola<\\\/p>\\n            <\/p>\n<h4 class=\\\"uk-text-bold uk-margin-remove\\\">Defensora de la Audiencia<\\\/h4>\\n          <\\\/div>\\n          <\/p>\n<div class=\\\"uk-margin-small-top\\\">\\n            <a class=\\\"uk-button uk-button-primary\\\" href=\\\"https:\\\/\\\/www.rtve.es\\\/rtve-responde\\\/\\\" target=\\\"_blank\\\" \\n               style=\\\"box-shadow: 0 3px 8px -5px #000000; background-color: #c4680b; border-radius: 50px; color: #fff !important; font-weight: bold;\\\">\\n              Clic aqu\\u00ed\\n            <\\\/a>\\n          <\\\/div>\\n        <\\\/div>\\n      <\\\/div>\\n\\n      <!-- Bloque 2 -->\\n      <\/p>\n<div class=\\\"uk-card uk-background-muted\\\" style=\\\"border-radius: 8px;\\\">\\n        <\/p>\n<div class=\\\"uk-flex uk-flex-middle uk-flex-between@s uk-flex-column uk-flex-row@s\\\" style=\\\"align-items:start\\\">\\n          <\/p>\n<div class=\\\"uk-margin-small-bottom\\\">\\n            <\/p>\n<p class=\\\"uk-margin-remove\\\">Directorio de Juntas Arbitrales de Consumo<\\\/p>\\n            <\/p>\n<h4 class=\\\"uk-text-bold uk-margin-remove\\\">Juntas Arbitrales | Ministerio de Consumo<\\\/h4>\\n          <\\\/div>\\n          <\/p>\n<div class=\\\"uk-margin-small-top\\\">\\n            <a class=\\\"uk-button uk-button-primary\\\" href=\\\"https:\\\/\\\/www.consumo.gob.es\\\/es\\\/consumo\\\/juntasArbitrales\\\" target=\\\"_blank\\\" \\n               style=\\\"box-shadow: 0 3px 8px -5px #000000; background-color: #c4680b; border-radius: 50px; color: #fff !important; font-weight: bold;\\\">\\n              Clic aqu\\u00ed\\n            <\\\/a>\\n          <\\\/div>\\n        <\\\/div>\\n      <\\\/div>\\n\\n    <\\\/div>\\n\\n  <\\\/div>\\n<\\\/section>\\n\"},\"name\":\"DIRECCIONES DE INTER\\u00c9S\"},{\"type\":\"html\",\"props\":{\"content\":\"<br \/>\\n<\/p>\n<section class=\\\"rutas uk-section uk-section-default\\\">\\n  <\/p>\n<div class=\\\"uk-container\\\">\\n\\n    <\/p>\n<div id=\\\"ruta-timeline\\\"> \\n      <\/p>\n<h3 class=\\\"uk-heading-small\\\">Ruta<\\\/h3>\\n\\n      <\/p>\n<ul class=\\\"uk-flex uk-flex-column uk-grid-small uk-list\\\" style=\\\"list-style: none; padding: 30px 0 0 0;\\\" uk-grid>\\n\\n        <!-- Paso -->\\n        <\/p>\n<li class=\\\"uk-width-1-1 uk-text-center\\\">\\n\n<div class=\\\"uk-card uk-card-default uk-card-body uk-margin-bottom\\\">\\n            <\/p>\n<h4>Medios de comunicaci\\u00f3n - Prensa<\\\/h4>\\n            <\/p>\n<p>\\n          \\n              Federaci\\u00f3n de Asociaciones de Periodistas de Espa\\u00f1a:<br \/>\\n              <a href=\\\"http:\\\/\\\/www.comisiondequejas.com\\\/\\\" target=\\\"_blank\\\">Enlace<\\\/a><br \/>\\n              \\\"Cartas al director\\\"\\n            <\\\/p>\\n          <\\\/div>\\n          <\/p>\n<div>\\n            <span class=\\\"uk-icon-button\\\" style=\\\"background: #ffffff;\\\">\\n              <i class=\\\"fas fa-flag\\\"><\\\/i>\\n            <\\\/span>\\n          <\\\/div>\\n        <\\\/li>\\n\\n      <\\\/ul>\\n    <\\\/div>\\n\\n  <\\\/div>\\n<\\\/section>\\n\",\"css\":\"\\\/* SECCI\\u00d3N: Ruta de las Administraciones P\\u00fablicas *\\\/\\n\\n.uk-timeline {\\n  position: relative;\\n  padding-left: 0;\\n  list-style: none;\\n  border-left: 2px solid #ddd;\\n  margin-left: 20px;\\n}\\n\\n.uk-timeline > li {\\n  position: relative;\\n  margin-bottom: 60px;\\n}\\n\\n.uk-timeline-icon {\\n  position: absolute;\\n  left: -36px;\\n  top: 0;\\n}\\n\\n.uk-card-default {\\n    --uk-inverse: dark;\\n    background-color: #fff;\\n    color: #6c6d74;\\n    border: 1px solid #e5e5e7;\\n    border-radius: 10px;\\n}\"},\"name\":\"RUTA\"},{\"type\":\"html\",\"props\":{\"content\":\"<br \/>\\n<\/p>\n<section class=\\\"rutas uk-section uk-section-default\\\">\\n  <\/p>\n<div class=\\\"uk-container\\\" id=\\\"normativa\\\">\\n\\n    <\/p>\n<h3 class=\\\"uk-heading-small\\\">Normativa de referencia<\\\/h3>\\n\\n    <!-- Marco general -->\\n    <\/p>\n<h4 class=\\\"uk-text-bold uk-text-left uk-background-muted\\\">Marco general<\\\/h4>\\n    <\/p>\n<ul class=\\\"uk-list uk-list-divider uk-margin-top\\\" style=\\\"list-style: none; padding-left: 0;\\\">\\n      <\/p>\n<li class=\\\"uk-flex uk-flex-middle\\\">\\n        <span class=\\\"uk-margin-small-right\\\" style=\\\"color: #f5a623;\\\"><i class=\\\"fas fa-check-square\\\"><\\\/i><\\\/span>\\n        Convenci\\u00f3n sobre los Derechos de las Personas con Discapacidad (art\\u00edculos 21, 30)\\n      <\\\/li>\\n\n<li class=\\\"uk-flex uk-flex-middle\\\">\\n        <span class=\\\"uk-margin-small-right\\\" style=\\\"color: #f5a623;\\\"><i class=\\\"fas fa-check-square\\\"><\\\/i><\\\/span>\\n        Ley General de derechos de las personas con discapacidad y de su inclusi\\u00f3n social (art\\u00edculo 24)\\n      <\\\/li>\\n\n<li class=\\\"uk-flex uk-flex-middle\\\">\\n        <span class=\\\"uk-margin-small-right\\\" style=\\\"color: #f5a623;\\\"><i class=\\\"fas fa-check-square\\\"><\\\/i><\\\/span>\\n        Ley 27\\\/2007, de 23 de octubre, por la que se reconocen las lenguas de signos espa\\u00f1olas y se regulan los medios de apoyo a la comunicaci\\u00f3n oral de las personas sordas, con discapacidad auditiva y sordociegas (art\\u00edculos 14, 23)\\n      <\\\/li>\\n\n<li class=\\\"uk-flex uk-flex-middle\\\">\\n        <span class=\\\"uk-margin-small-right\\\" style=\\\"color: #f5a623;\\\"><i class=\\\"fas fa-check-square\\\"><\\\/i><\\\/span>\\n        Reglamento de las condiciones de utilizaci\\u00f3n de la lengua de signos espa\\u00f1ola y de los medios de apoyo a la comunicaci\\u00f3n oral para las personas sordas, con discapacidad auditiva y sordociegas (art\\u00edculos 16, 24)\\n      <\\\/li>\\n    <\\\/ul>\\n\\n    <!-- Marco espec\\u00edfico -->\\n<br \/>\n<h4 class=\\\"uk-text-bold uk-text-left uk-background-muted\\\">Marco espec\\u00edfico \\u2013 COMUNICACI\\u00d3N<\\\/h4>\\n    <\/p>\n<ul class=\\\"uk-list uk-list-divider uk-margin-top\\\" style=\\\"list-style: none; padding-left: 0;\\\">\\n      <\/p>\n<li class=\\\"uk-flex uk-flex-middle\\\">\\n        <span class=\\\"uk-margin-small-right\\\" style=\\\"color: #f5a623;\\\"><i class=\\\"fas fa-check-square\\\"><\\\/i><\\\/span>\\n        Ley 11\\\/2022, de 28 de junio, General de Telecomunicaciones\\n      <\\\/li>\\n\n<li class=\\\"uk-flex uk-flex-middle\\\">\\n        <span class=\\\"uk-margin-small-right\\\" style=\\\"color: #f5a623;\\\"><i class=\\\"fas fa-check-square\\\"><\\\/i><\\\/span>\\n        Ley 13\\\/2022, de 7 de julio, General de Comunicaci\\u00f3n Audiovisual\\n      <\\\/li>\\n    <\\\/ul>\\n\\n  <\\\/div>\\n<\\\/section>\\n\",\"css\":\"\\\/* SECCI\\u00d3N: Ruta de las Administraciones P\\u00fablicas *\\\/\\n\\n#rutas-administracion {\\n    padding: 40px;\\n    background-color: #f5f7f9;\\n    color: #232323;\\n    border-radius: 20px;\\n}\\n\\n#rutas-administracion h3 {\\n\\tfont-size: 24px;\\n    margin-bottom: 0px;\\n    color: #003b4b;\\n    font-weight: bold;\\n}\\n\\n#rutas-administracion ul {\\n    list-style: disc;\\n    padding-left: 1.5rem;\\n    line-height: 1.8;\\n    font-size: 18px;\\n    margin-bottom: 0px;\\n}\\n\\n#rutas-administracion li {\\n    margin: 0px;\\n}\\n\\n#rutas-administracion a {\\n    color: #c4680b;\\n    text-decoration: none;\\n    font-weight: 500;\\n}\\n\\n#rutas-administracion a:hover {\\n    text-decoration: underline;\\n}\\n\\n@media (max-width: 768px) {\\n    #rutas-administracion {\\n        padding: 40px 20px;\\n    }\\n\\n    #rutas-administracion h2 {\\n        font-size: 36px;\\n    }\\n\\n    #rutas-administracion h3 {\\n        font-size: 22px;\\n    }\\n\\n    #rutas-administracion ul {\\n        font-size: 16px;\\n    }\\n}\\n\"},\"name\":\"NORMATIVA DE REFERENCIA\"}]}]}],\"name\":\"CONTENIDO RUTAS 1\"},{\"type\":\"section\",\"props\":{\"animation\":\"slide-top\",\"image_position\":\"center-center\",\"padding_remove_top\":true,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"html\",\"props\":{\"content\":\"\n<div class=\\\"buttons\\\">\\n  <a href=\\\"rutas\\\" style=\\\"color: #005660; background: #fee530; display: inline-flex; align-items: center; gap: 0.5rem; font-weight: 600; text-decoration: none;\\\">\\n    <i class=\\\"fas fa-flag\\\"><\\\/i>\\n    Volver a rutas\\n  <\\\/a>\\n<\\\/div>\\n\"}}]}]}],\"name\":\"VOLVER A RUTAS\"}],\"version\":\"4.5.24\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ruta de medios de comunicaci\u00f3n \u00cdndice Descargas Ruta Normativa de referencia Descargas Reclamaci\u00f3n a compa\u00f1\u00edas telef\u00f3nicas por falta de accesibilidad (gen\u00e9rico) Ver documento Descargar Reclamaci\u00f3n por falta de accesibilidad en televisi\u00f3n p\u00fablica Ver documento Descargar Reclamaci\u00f3n por falta de subtitulado Ver documento Descargar Reclamaci\u00f3n por mala calidad del subtitulado Ver documento Descargar Prensa (peri\u00f3dicos, revistas, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":35,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-596","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cnse.es\/guia_autodefensa\/wp-json\/wp\/v2\/pages\/596","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cnse.es\/guia_autodefensa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cnse.es\/guia_autodefensa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cnse.es\/guia_autodefensa\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cnse.es\/guia_autodefensa\/wp-json\/wp\/v2\/comments?post=596"}],"version-history":[{"count":42,"href":"https:\/\/www.cnse.es\/guia_autodefensa\/wp-json\/wp\/v2\/pages\/596\/revisions"}],"predecessor-version":[{"id":1045,"href":"https:\/\/www.cnse.es\/guia_autodefensa\/wp-json\/wp\/v2\/pages\/596\/revisions\/1045"}],"up":[{"embeddable":true,"href":"https:\/\/www.cnse.es\/guia_autodefensa\/wp-json\/wp\/v2\/pages\/35"}],"wp:attachment":[{"href":"https:\/\/www.cnse.es\/guia_autodefensa\/wp-json\/wp\/v2\/media?parent=596"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}