4.2.1. Central Administration

Ombudsman

It is an institution whose main goal is to protect and defend the rights and freedoms of citizens from the actions of any administration.

All performances are free and do not need the assistance of a lawyer or attorney.

There is an Ombudsman for Spain and there is an Ombudsman in most Autonomous Regions.

OMBUDSMAN FOR sPAIN’s OFFICE

C/ Eduardo Dato, 31. 28010 Madrid
C/ Zurbano, 42. 28010 Madrid
900 101 025
www.defensordelpueblo.es

How to file a complaint?

1. At their office
2. By telephone: (+34) 91 432 79 00
3. By fax: (+34) 91 308 11 58
4. By email: This email address is being protected from spambots. You need JavaScript enabled to view it.

5. Online: Section: “Tu queja”

VIDEO

La Oficina Permanente Especializada (The Permanent Specialized Bureau)

The Permanent Specialized Bureau is a specialized and permanent body within the National Disability Council in charge of promoting equal opportunities, non discrimination and universal accessibility.

Provides counselling, legal advice, research and analysis of queries or complaints made by people with disabilities regarding non-discrimination.

DEpartment of coordination of sectorial policies on disability.
permanent specialized bureau

Paseo de la Castellana, 67, 6ª Planta, 28071 Madrid
Offices A-682 y A-684 (acceso from the main entrance of the Ministerio de Fomento)

If you need information or wish to know the processing status of your inquiry or complaint, there are several phone numbers at your disposal. You can also get an appointment in person or send an email.

If you are deaf, inform about it, so you can be helped properly.

Fax: 91 363 50 74

You can send your query or complaint by fax. However, you will also need to send a signed copy of it through regular mail.

Telephone Numbers
- 91 822 65 12l
- 91 822 65 13
- 91 822 65 14
- 91 822 65 23
- 91 822 65 25

If you have submitted a query or complaint and wish to know its processing status call one of the numbers above.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

All these numbers take calls from 9am to 2pm, Monday to Friday.

http://www.oficinape.mspsi.gob.es/

Consejo para la Promoción de la Igualdad de trato y la no discriminación de las Personas por el Origen Racial y Étnico (Council for the Promotion of Equal Treatment and Non Discrimination of People by Race or Ethnicity)

It works under the Secretary of State for Equality, and it was created by Law 62/2003, on Tax Administrative Measures and Social Order.

Its functions are:

• Providing independent assistance to victims of racial or ethnic discrimination, either directly or indirectly, in pursuing their claims.
• Performing analysis and studies and publishing independent reports on ethnic or racial discrimination.
• Promoting measures for equal treatment and elimination of ethnic or racial discrimination, developing appropriate recommendations and proposals.
• Developing and adopting an annual report of Council activities and submitting it to the head of the Ministry of Equality

These services are accessed through the Network of Assistance Centres, which consists of a group of Social Entities that provide this public service.

RED DE CENTROS DE ASISTENCIA
Cruz Roja Española	www.cruzroja.es 91 335 43 27 This email address is being protected from spambots. You need JavaScript enabled to view it.

Fundación CEPAIM	www.cepaim.org 91 548 31 63 This email address is being protected from spambots. You need JavaScript enabled to view it.

Fundación Secretariado Gitano	www.gitanos.org 91 422 09 60 This email address is being protected from spambots. You need JavaScript enabled to view it.

Movimiento contra la Intolerancia	www.movimientocontralaintolerancia.com 91 530 71 99 This email address is being protected from spambots. You need JavaScript enabled to view it.

Movimiento por la Paz, el Desarme y la Libertad	www.mpdl.org 91 786 64 97 - 91 507 71 68 This email address is being protected from spambots. You need JavaScript enabled to view it.

Red Acoge	www.redacoge.org 91 563 37 79 This email address is being protected from spambots. You need JavaScript enabled to view it.

Unión General de Trabajadores	www.ugt.es 91 589 76 28 This email address is being protected from spambots. You need JavaScript enabled to view it.

Unión Romaní	www.unionromani.org 93 412 77 45 - 93 317 82 91 This email address is being protected from spambots. You need JavaScript enabled to view it.

Spanish Observatory on Racism and Xenophobia (OBERAXE)

It works under the Secretary of State on Immigration and Emigration.

It offers the service of the Centro de Recursos Antidiscriminación (CREADI) (Anti-Discrimination Resource Centre) and provides information on public and private entities from all Autonomous Regions who have services for victims of racism and xenophobia and serve and guide victims of racial discrimination.

http://www.oberaxe.es/