4.3.1 Conceptualization

Mediation acts as an intermediary in situations in which there is no conflict but communication difficulties. It is also an action intended to get to an agreement, to conciliate or reconcile people or different parties. 
There are three types of mediation: 
“Preventive” mediation is the one consisting in facilitating communication and understanding between people with different cultural codes.
“Rehabilitative” mediation is the one which intervenes in conflict resolutions between immigrants and the welcoming society or within the own immigrant families.
“Creative” mediation is the one consisting in a process of rules transformation, or much better, of creation of new rules, new actions based on new relationships between the parties. 
This mediation tries to contribute to a better communication and relationship and to an intercultural integration between people or groups in the same territory belonging to one or more cultures.